Gabriela Alvarenga

• Transitioned seamlessly from a graduate role to the Machinery Sales & Service Coordinator position within the procurement department, showcasing both competency and a steadfast commitment to professional advancement.
• Maintain and champion Signet's machinery service and support infrastructure and supplier network.
• Manage Signet's fleet of 4000+ Ranpak equipment including locations, repairs, parts, tracking and reporting.
• Identify trends and make recommendations for appropriate stock levels to maintain inventory of equipment.
• Efficiently schedule and execute preventative maintenance for 78 clients, resulting in 20% decrease in equipment downtime and enhanced productivity.
• Process and reconcile over 120 invoices per month, resulting in 98% accuracy rate and timely payments to vendors.
• Developed and implemented streamlined process improvements for the department, resulting in 15% increase in efficiency.
• Oversee full sales cycle for heavy machinery, handling transactions from initiation to completion, including sales and lease agreements.
• Skillfully manage an average of 40 daily machinery-related inquiries from diverse stakeholders.
• Directly oversee the company's sole international account, ensuring smooth order processing and operations, high client satisfaction, and effective collaboration among procurement, supply, production teams, and international freight logistics.

CEX Department

• Began tenure at Signet in the Customer Experience (CEX) department within the 2-year graduate program.
• Processed an average of 30-40 calls per day, exceeding the standard volume by 15%.
• Achieved an average customer service rating of 91% through live chat interactions.
• Mentored 2 team members, facilitating their successful integration into the department.
• Maintained meticulous customer interaction records with 95% accuracy rate, encompassing inquiries, complaints, comments, and subsequent actions.
• Actively dedicated an average of 400 minutes daily to auxiliary tasks, ensuring national queue rate remained below 10%.
• Participated in diverse projects to boost operational efficiency: Collaborated with Packleo for order processing, partnered with managers and peers on CX enhancements, and collaborated with HSEQ to develop a traffic management training module