Gabriela Corrêa
Mackay,Australia
Summary
Self-motivated work ethic with ability to perform effectively in independent or team environments. Bringing proven ability to increase production and availability through effective schedule development. Excels in calendar management, scheduling, data-entry and database administration. Qualified Training Coordinator with 2 years of Site Administration experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Training Coordinator
HMA Wear Solution
10.2023 - Current
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Met department budgets by monitoring and reviewing training expenses.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
Administration Assistant Officer
Momentum High Risk Training
04.2021 - 04.2021
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Delivered clerical support by handling range of routine and special requirements
- Coordinated, scheduled and arranged business meetings and travel calendars
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Completed clerical tasks such as filing, copying and distributing mail
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Interacted with customers by phone, email or in-person to provide information
- Maintained staff directory and company policy handbook for human resources department
- Arranged rapid office equipment repair and maintenance with vendors
- Welcome office visitors and alert staff to arrivals of scheduled appointments
- Volunteered to help with special projects of varying degrees of complexity
- Performed research to collect and record industry data
- Organised logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Managed filing system, entered data and completed other clerical tasks
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Administration Assistant
Auto Air and Electrics
11.2020 - 04.2021
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Handled client correspondence and tracked records to foster office efficiency
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Created PowerPoint presentations for business development purposes
- Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data
- Executed record filing system to improve document organisation and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Maintained staff directory and company policy handbook for human resources department
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency
- Transferred and directed phone calls, guests and mail to correct staff members
Project Manager
Compensair
12.2019 - 07.2020
- Distributed advertising and marketing collateral to store locations
- Achieved or surpassed monthly and yearly sales goals on consistent basis
- Prepared weekly marketing reports, by collecting and summarising sales data
- Wrote engaging and successful marketing, advertising and website copy
- Exceeded sales goals 35% by effectively applying analysed data to marketing campaigns and sharing data interdepartmentally
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximise revenue
- Collaborated with product development team to effectively modernise and update promotions
- Forecasted marketing trends based on previous data to adjust campaigns and maximise sales
- Coordinated with social media, public relations and other teams to execute product introductions
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
- Developed campaigns and specific marketing strategies for clients
- Tracked key metrics and developed spreadsheets and data models
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Maximised advertising efforts by developing content for media relations, corporate communications and social media posts
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules
- Identified appropriate marketing channels and target customers for campaigns
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency
Customer Service Officer
Belgravia Leisure
02.2019 - 11.2019
- Promoted company brand and unique offerings through personalized customer service
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations
- Entered customer interaction details in POS system to track requests, document problems and record solutions offered
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 20% decrease in cancellations
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Set up service appointments to handle advanced technical concerns at customer locations
- Educated customers on promotions to enhance sales
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Assisted call-in customers with questions and orders
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Provided primary customer support to internal and external customers in fast-paced environment
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Established and prepared accurate customers accounts to complete new purchases
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Education
Administration And Management of Human Resources -
04.2025
Bachelor - Journalism, Marketing
Universidade Federal de Juiz de Fora
04.2010
Skills
- Office administration
- Meeting minutes
- Spreadsheet management
- Appointment Scheduling
- Resolving Discrepancies
- Sorting and Labeling
- Transporting Files
- Expense Reporting
- Scheduling
- Mail handling
- Administrative support
- Presentation design
- Letter preparation
- Marketing
- Invoice Processing
- Business correspondence
- Account Reconciliation
- Credit and collections
- Employee timesheet processing
- Purchase orders organisation
- Customer and client relations
- Filing and data archiving
- Time management
- Quality assurance
- Social media knowledge
- Database administration
- Supervising staff
- Team Bonding
- Relationship building
Timeline
Training Coordinator
HMA Wear Solution
10.2023 - Current
Administration Assistant Officer
Momentum High Risk Training
04.2021 - 04.2021
Administration Assistant
Auto Air and Electrics
11.2020 - 04.2021
Project Manager
Compensair
12.2019 - 07.2020
Customer Service Officer
Belgravia Leisure
02.2019 - 11.2019
Administration And Management of Human Resources -
Bachelor - Journalism, Marketing
Universidade Federal de Juiz de Fora
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