Gabriela Fuchs

As a customer service officer working for local council, my role consists of providing an outstanding customer experience when answering customer enquiries via telephone, email and face-to-face contact in a friendly, professional and timely manner.

Some of the daily tasks I perform are:

• Asking probing questions to determine service needs and accurately input information into electronic systems.
• Educating customers on regulations, processes and services offered by council
• Scheduling consultations or service appointments to resolve complex, site-specific issues.
• Processing payments from customers using point of sale systems.
• Maintaining accurate records of customer interactions and transactions.
• Updating internal databases with new account information as needed.

As a recruitment candidate coordinator my role consisted in sourcing nursing professionals and placing them in vacant roles at prestigious health organizations across Australia, while providing world class customer service and a seamless onboarding experience.

Some of my daily tasks were:

• Drafting of job postings published on Seek, Indeed, social media and direct email campaigns
• Resume screening and headhunting
• Conducting preliminary phone interviews to assess candidates' skills, qualifications and experience
• Coordinating interviews between candidates and decision makers
• Assisted with onboarding activities such as background checks, health checks, and required documentation checklists
• Coordinating travel and accommodation according to starting dates
• Following up with candidates after placement and remaining their point of contact

As a customer experience representative at TAFE my aim consisted in ensuring all TAFE prospective and current students’ general and course enquiries received a prompt, precise and friendly response.

My daily tasks consisted of:

• Answering customer enquiries via telephone, email, online chat, and in-person.
• Asking probing questions to determine the most adequate course for the student according to their career goals and previous education.
• Providing customers with course information and support to ensure customer satisfaction.
• Liaising with teacher sections to assist students with their transcripts, certificates, credits and other academic records
• Assisted customers in navigating the website and locating desired course or open day information
• During low seasons I volunteered to assist the internal recruitment process by seeking and contacting potential candidates and conducting preliminary phone interviews and then coordinating their next step in their hiring process.

As a staffing operations manager of a boutique hostel, I oversaw daily staffing and operations to ensure the smooth functioning of all hostel services. My role involved coordinating and supervising activities across various departments, including HR and recruitment, staffing, front desk, housekeeping, maintenance and guest services.

A significant part of my role was leading the hiring process . I handled every part of the process from advertising positions, sourcing, headhunting, shortlisting and interviewing candidates. I focused on sourcing candidates who aligned with the hostel's values and had relevant experience to meet specific business needs. I also conducted comprehensive onboarding, and compliance training to ensure the new staff were fully compliant and prepared to undertake their duties and adhere to organizational standards.

Some of my daily tasks consisted of:

• Advertising positions, sourcing candidates, headhunting, short listing, interviewing and onboarding candidates.
• Analyzing existing processes for effectiveness and developing new systems as needed to enhance overall productivity levels.
• Developing and implementing policies for guest check-in and check-out procedures.
• Assisting guests at check-in, providing information on various services within hotel.
• Creating weekly reports documenting occupancy rates, revenue targets, expenses.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

As a medical, pharmaceutical and biotech event sales representative, my role consisted of engaging, contacting and following up with potential event delegates and registering them to attend events relevant to their field of expertise to ensure attendance rates and company targets were consistently reached and surpassed.

My daily tasks consisted of:

• Assisting in developing marketing materials for various events.
• Following up on leads and inquiries from customers.
• Preparing invoices and collected payments from clients after completion of each events
• Maintaining accurate records of customer information in order tracking system.
• Analyzing market trends to identify opportunities for growth in sales volume.
• Building strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Reaching out to customers to set up appointments, check on satisfaction and suggest additional offerings.
• Answering customers' questions and addressed problems and complaints in person and via phone.

As a certified Google AdWords and Bing paid search specialist, my responsibility consisted in developing profitable digital ad campaigns on Google's and Yahoo's advertising platforms

My daily tasks included:

• Developing and implementing successful paid search campaigns for multiple clients.
• Optimizing campaigns across various channels such as Google Adwords, Bing Ads, Facebook Ads.
• Creating and optimizing keyword lists, ad copy, bids and budgets to maximize ROI.
• Monitoring campaign performance through daily reports and adjusted as needed.
• Performing in-depth analysis of competitors' strategies to stay ahead of the competition.
• Identifying areas of improvement within existing campaigns, including keywords, ads and landing pages.
• Researching industry trends to ensure that all campaigns are up-to-date with the latest changes in the marketplace.
• Participating in brainstorming sessions with creative teams to develop new ideas for campaigns.

As a Senior Advertising Account Executive, my role consisted in developing and implementing multimedia advertising campaigns for key client accounts, such as Toyota and Suzuki.

Some of my daily tasks were:

• Developing and maintaining relationships with clients to ensure satisfaction with advertising campaigns.
• Collaborating with creative teams on the development of advertising materials.
• Organizing and managing multiple projects simultaneously while meeting deadlines.
• Attending conferences, workshops, and seminars to gain industry insights.
• Managing and retaining existing client accounts.
• Negotiating pricing following company procedures to close sales with new advertisers.
• Coordinating production of print ads, radio spots, television commercials and web content.

As a customer service representative my role consisted in answering Capital One Costumers enquiries while providing excellent customer service, through empathy, efficiency, product information and appropriate software and product support.

• Answering incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answering customer inquiries and provided accurate information regarding products and services.
• Maintaining detailed records of customer interactions, transactions and comments for future reference.
• Identifying areas of improvement in customer service processes and suggested changes accordingly.
• Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.