Gabriela Lacerda
Woolloongabba,Queensland
Summary
Psychology student with a robust understanding of psychological principles across the lifespan, graduating in December 2024. Proven skills in communication, organization, and client service support a commitment to enhancing administrative efficiency at Umbrella Lane. Eager to apply expertise in creating positive client interactions while managing diverse administrative responsibilities.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
Vercel
Brisbane, Queensland
05.2022 - Current
- Ensuring precise and effective communication with clients to understand their needs and build lasting relationships, contributing to a 15% increase in client acquisition.
- Gathered customer requirements and provided product information to meet their needs.
- Developing standardised communication templates, enhancing clarity and efficiency in client interactions.
Receptionist
Wellness Center
Sydney, New South Whales
12.2019 - 01.2022
- Implemented a new client check-in process, improving client satisfaction scores by 15%.
- Created a welcoming environment for clients, addressing their needs promptly and professionally.
- Ensured that all necessary forms were completed accurately before submitting them for processing.
Volunteer Coordinator
Non-for profit
Sydney, New South Whales
02.2018 - 11.2019
- Organized a successful fundraising event, creating timelines and checklists that resulted in a 30% increase in funds raised compared to the previous year.
- Coordinated with vendors and managed event logistics, showcasing solid organisational skills.
- Set up weekly meetings with volunteers to discuss their progress and challenges.
Education
Bachelor of Science - Psychology
Australian College of Applied Psychology
Brisbane (Remote)12-2024
Diploma - Leadership and Management (HR)
Australian Pacific College
Sydney05-2019
Certificate - Business
Australian Pacific College
Sydney12-2018
Certificate - Advanced English
Kaplan College
Sydney02-2018
Skills
- Communication: Effective verbal and written communication skills, honed through sales and client-facing roles
- Organization: Proven ability to manage multiple tasks and projects efficiently
- Client service: Strong client service orientation, focusing on empathy, and creating positive experiences
- Adaptability: A quick learner with a track record of adapting to new systems and environments
- Ethical Practice: Committed to upholding ethical standards and cultural sensitivity in all interactions
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Sales Development Representative
Vercel
05.2022 - Current
Receptionist
Wellness Center
12.2019 - 01.2022
Volunteer Coordinator
Non-for profit
02.2018 - 11.2019
Bachelor of Science - Psychology
Australian College of Applied Psychology
Diploma - Leadership and Management (HR)
Australian Pacific College
Certificate - Business
Australian Pacific College
Certificate - Advanced English
Kaplan College
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