Laura Gabriela López González
Melbourne,VIC
Summary
Dynamic sales professional with proven expertise at Construcciones arquitectónicas RO S.A.S., excelling in customer service and market research. Skilled in developing sales strategies and enhancing brand awareness, I effectively resolved customer issues and implemented process improvements, resulting in increased customer satisfaction and loyalty. Fluent in Spanish and English, I thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Sales Advisor
Construcciones arquitectónicas RO S.A.S.
Bogota
07.2024 - 01.2025
- Answered requests and concerns with friendly and knowledgeable service.
- Greeted and assisted customers to foster positive experiences.
- Resolved customer complaints in a timely manner.
- Conducted market research to identify trends and opportunities for growth.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Posed as models for advertising, artistic creation and display of goods.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Implemented customer service process review initiatives.
- Followed up with customers post-sale for feedback on product satisfaction.
Sales and Marketing Assistant
Menyi Colombia
Bogotá
08.2022 - 06.2024
- Networked with current and potential customers and industry partners to continuously further sales and marketing goals.
- Analyzed customer feedback to improve product quality and service offerings.
- Organise customer reviews to improve product delivery and customer experience and satisfaction.
- Supported customers by obtaining information, clarifying issues and coordinating swift resolutions.
- Provided administrative support to supervisor and teammates.
- Researched latest trends and conducted market analysis.
- Posed as models for advertising, artistic creation and display of goods.
Education
High School Diploma -
Excel High School.
New York01-2025
Certificate - Leadership
Universidad De Los Andes
Bogotá 11-2024
Bachelor in Industrial Design - Industrial Design
Monash University
MelbourneSkills
- Customer service
- Market research
- Visual merchandising
- Product design
- Problem solving
- Effective communication
- FLUENT IN [LANGUAGE]
- Sales experience
- Brand awareness
- Sales strategies
- Sales demonstration
- Closing deals
- Strategic planning
- Contact follow-up
Languages
Spanish
First Language
English
Advanced (C1)
C1
Italian
Beginner (A1)
A1
VISA
• Student visa until March 2028
Timeline
Sales Advisor
Construcciones arquitectónicas RO S.A.S.
07.2024 - 01.2025
Sales and Marketing Assistant
Menyi Colombia
08.2022 - 06.2024
High School Diploma -
Excel High School.
Certificate - Leadership
Universidad De Los Andes
Bachelor in Industrial Design - Industrial Design
Monash University