Gabriela Mracek

Overview

years of professional experience

Hometec Furnishings

01.2019 - 02.2024

Acted as the main point of contact between the company directors and its clients this then led to developing strong, long-term valued relationships
Understand client needs and objectives and ensure the company's services meet those needs
Manage profit and loss by following cash control and security procedures, maintaining inventory, managing Labor and reviewing financial reports
Trained new hires, providing information, and insight into corporate policies and procedures
Identified and pursued new sales opportunities within existing accounts
Upsell and cross-sell products and services to maximize account potential
Collaborate with the sales team to acquire new clients and expand the client base
Develop strategic plans for key accounts to drive growth and achieve revenue targets
Analyze account performance and identify areas for improvement or growth
Track and report on account financial performance, including revenue, margins, and profitability

Blockout Blinds

02.2018 - 12.2019

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Entered details such as payments, account information and call logs into the computer system
Responded to customer requests via telephone and email
Copied, logged and scanned supporting documentation
Verified data integrity and accuracy.

Nortan PTY Ltd.

01.2017 - 03.2018

Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
Strategically scheduled team members to maintain optimal staffing levels at all times
Determined customer needs by asking relevant questions and listening actively to the responses
Prioritized helping customers over completing other routine tasks in the store.

Swinburne University of Tech

12.2023

Work Skills

12.2019

Research: Proficiency in conducting thorough research, analysing data, and synthesizing information from multiple sources
Problem-Solving: Strong ability to analyse problems, when reconciling transactions identify solutions, and implement effective strategies, maintain a payroll system, designing and producing business documents and spreadsheets, financial record keeping, payroll, and so much more
Adaptability: Capability to quickly adapt to new tasks, environments, and technologies
Creative Thinking: Ability to generate innovative ideas and think outside the box to solve challenges

Data Analysis: Completing business activity and instalment activity statements (BAS) Familiarity with various software tools and platforms, and ability to learn new technologies quickly
Project Management: Experienced in planning, executing, and overseeing projects from inception to completion Learned office skills such as workplace health and safety
Instructional Skills: Experience in teaching, training, or guiding others through processes and concepts
Creativity: Ability to think creatively and bring new ideas to the table for innovative solutions

Hometec Furnishings

01.2019 - 02.2024

Blockout Blinds

02.2018 - 12.2019

Nortan PTY Ltd.

01.2017 - 03.2018

Swinburne University of Tech

Work Skills