Gabriela Pallamolla
Adelaide,SA
Summary
Highly skilled customer service person seeking to utilize interpersonal skills for the betterment of a company. Adept in managing and maintaining an organized documentation system, working one a one with customers and providing excellent good-end and back-end support.
Overview
5
5
years of professional experience
Work History
Student Support Officer
International House Sydney
04.2023 - Current
- Pointed students to relevant information about academic and personal support services available on campus.
- Advised students individually and in groups on academic programs for individual interests.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Monitored student progress to drive successful academic outcomes.
- Worked in team environment to maintain high levels of productivity.
Supervisor Of Production
Hoshizaki Lancer Worldwide
04.2022 - 04.2023
- Resolved issues quickly to maintain productivity goals.
- Managed team of 6 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Established clear priorities and production quality standards.
Office Assistant And Supervisor
Kemenys Food and Licquor
01.2019 - 02.2022
- Responsible for assisting and training cashiers in sales techniques
- Providing excellent customer service
- Dealing with incoming phone calls
- Processing purchase orders and delivery notes
- Served as friendly, hardworking, and punctual employee
- Exhibited strong listening skills and worked to comply with all company policies and procedures
- Encouraged unity and mediated conflict
- Worked with strong attention to detail and excellent record-keeping abilities.
- Evaluated employee performance and coached and trained to improve weak areas
Supervisor
IGA Supermarket
05.2021 - 01.2022
- Build and assemble products and sub-assemblies to highest quality standard and on time
- Comply with standard work methods, and practices safe work habits, to ensure safety of yourself and team members to maximize productivity and efficiency
- Documents work in production and qualify forms.
- Trained team members in equipment operation and proper use of PPE
- Assessed production requirements to forecast timelines and outputs
- Liaised between management and subordinates to resolve complaints or grievances
- Inspected completed work to verify conformance with quality standards
- Coordinated work flows and evaluated individual performance to optimize resources
- Read and analyzed charts and work orders to determine job requirements.
Education
Diploma - Business And Management
ILSC
Sydney, NSW01.2023
Bachelor of Science - Biology
PUCRS
Porto Alegre, Brazil01.2017
Skills
- Administrative Support
- Customer Service
- Training and Development
- Coordinating Daily Operations
- Phone Call Answering
- Attention to detail
- Great verbal and written skills
- Work well in team and solo
- Client Relations Skills
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Student Support Officer
International House Sydney
04.2023 - Current
Supervisor Of Production
Hoshizaki Lancer Worldwide
04.2022 - 04.2023
Supervisor
IGA Supermarket
05.2021 - 01.2022
Office Assistant And Supervisor
Kemenys Food and Licquor
01.2019 - 02.2022
Diploma - Business And Management
ILSC
Bachelor of Science - Biology
PUCRS
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