Gabriela Planck
BLACK ROCK,VIC
Summary
Driven and organized professional with a proven track record in client relationship management and operational efficiency. Demonstrates quick learning abilities alongside strong problem-solving skills, ensuring high-quality customer service and operational success in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Seaview Health Group
07.2023 - Current
- Thorough training in the use of Cliniko Software
- Receiving visitors at the front desk by warmly greeting, directing and announcing them appropriately
- Developing connections with regular cliental
- Answering, screening and forwarding incoming phone calls; including making new appointments, adjusting bookings and appropriately managing cancellations and cancellation fees whilst maintaining cliental rapport
- Closing the clinic; end of day banking responsibilities and cleaning and preparing clinic rooms for the next day
Veterinary Work Experience
Black Rock Animal Hospital
05.2024 - 05.2024
- Shadowing vets through consults and surgeries (40 hours)
- Gained valuable exposure to the veterinary industry
- Provided basic animal handling and cleaning assistance
Waitress / Barista
Soul Press
01.2022 - 02.2024
- Closing and opening the café, including both start and end of day banking responsibilities
- Confidently serving customers and building positive relationships with our regular cliental
- Basic barista skills (preparing and serving take away coffees) with barista training classes.
- Kitchen work; preparation of all food on the menu, predominantly smoothies, poke bowls, sandwiches and acai bowls.
- Preparation of all baked goods and raw treats.
- Inventory management and maintenance of a clean and hygienic working environment.
Retail Sales Associate
Oakley
11.2020 - 03.2022
- Closing and opening the retail store including both start and end of day banking responsibilities
- Meticulously handling POS system transactions including credit, cash, exchanges, refunds and returns to ensure seamless and accurate cash flow
- Anticipating customer needs and providing them with high quality service whilst upholding brand standards and values to ensure customer satisfaction
- Working with store and personal KPI targets every shift and actively staying informed about the latest sales and brand deals
- Inventory management and maintaining clean, organised and curated displays of seasonal clothing and accessories
Administrative Assistant
Office of General Council at Clinical Genomics Pty
12.2016 - 12.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Masters of Health Science (Osteopathy) -
Victoria University
Melbourne, VIC06.2025
Bachelor of Science (Osteopathy) -
Victoria University
Melbourne, VIC11.2023
Diploma of Dance -
Sydney Dance Company
Sydney, NSW12.2019
Year 12 Certificate / ATAR -
Mentone Girls' Grammar School
Mentone, VIC11.2018
Skills
- Organised and communicative
- Quick learner with strong problem-solving skills
- Patient with good interpersonal skills
- Experienced with modern technology
Certification
- Australian Driver's License
- First Aid Certificate
- Working with Children's Check
- Police Check
Timeline
Veterinary Work Experience
Black Rock Animal Hospital
05.2024 - 05.2024
Receptionist
Seaview Health Group
07.2023 - Current
Waitress / Barista
Soul Press
01.2022 - 02.2024
Retail Sales Associate
Oakley
11.2020 - 03.2022
Administrative Assistant
Office of General Council at Clinical Genomics Pty
12.2016 - 12.2018
Masters of Health Science (Osteopathy) -
Victoria University
Bachelor of Science (Osteopathy) -
Victoria University
Diploma of Dance -
Sydney Dance Company
Year 12 Certificate / ATAR -
Mentone Girls' Grammar School
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