Gabriela Silva
Deer Park,VIC
Summary
Experienced aquatic professional with a background in leadership, aquatic program supervision, staff management, and delivering exceptional customer service. Proven ability to effectively lead teams, manage rosters, and provide staff development training. Possessing current Teacher of Swim Water Safety, Infants and Competitive Strokes Qualifications, as well as First Aid, CPR and Blue Card certifications, along with a diploma in Leadership and Management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
State Swim
09.2023 - Current
- Prepared and delivered accurate and timely operational reports, including occupancy analysis, wage and profit reports, customer feedback summaries, outstanding fee reconciliations, staff rosters, daily banking reports, facility audits, and lesson performance reviews.
- Effectively managed leave requests, staff unavailability, and class demand to maintain a high level of consistency and ensure smooth daily operations, and align with Fitness Industry Award standards.
- Conducted regular maintenance and troubleshooting in the plant room to ensure optimal functionality and maintain superior water quality standards in the pool.
- Contacted nearby schools and successfully oversaw a high-quality interschool swim program, catering to over 2,200 swimmers throughout the calendar year.
- Monitored customer feedback channels to identify areas for improvement, implementing targeted strategies to enhance customer satisfaction and program quality.
- Organized and managed racing carnivals, overseeing staff coordination, award distributions, and precise timekeeping to ensure seamless event execution.
- Led the onboarding process for new staff members, including planning and delivering comprehensive training programs to ensure team readiness and alignment with organizational standards.
- Maintained consistency and quality of pool shop operations through effective stock management, including inventory monitoring and reordering essential equipment.
Deck Supervisor
UQ Sport
08.2022 - 10.2022
- Communication Facilitation: Proficient in overseeing pool operations in a complex venue with 12, 25, and 50-meter pools, 10 swimming levels, and 6 squad levels, maintaining seamless communication among parents, educators, and coordination teams for over 2000 swimmers.
- Efficient Roster Management: Organized Teacher Schedules to Align with Company Requirements, Ensuring Access to Up-to-Date Rosters.
- Effective Crisis Management: Skilled in managing personnel, parents, and swimmers during unexpected challenges, always prioritizing calm and effective resolution.
- Professional Development: Proactively initiated and conducted personal development sessions, cultivating a culture of growth and improvement within the organisation.
- Versatile Instruction: Adaptable instructor with experience teaching diverse age groups, from infants to adults, and various skill levels, including squads, ensuring tailored instruction for each group.
- Efficient Administration: Managed high volumes of administrative tasks, including booking, enrollment, membership, and session coordination, leveraging meticulous attention to detail and organisation expertise.
- Regulatory Compliance: Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
Learn to Swim Instructor
Langlands Memorial Park Pool
09.2021 - 04.2022
- Taught students pool and water safety guidelines.
- Took notes on the strengths and weaknesses of each child in class to track progress.
- Taught swim lessons to students varying in ages and skill levels ranging 9 lessons per day
- Assisted in setting up pool deck, cleaning up public areas and closing pools in unsafe conditions.
- Prepared equipment before each class and stored items promptly.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted teaching techniques to different learning styles.
- Assisted with coordinating and running special events and competitions.
Education
Diploma of Business -
ALS International House
Diploma of Leadership And Management -
ALS International House
Certificate III in Fitness -
Academy of Fitness
Skills
- Staff training and development
- Team leadership
- Teaching passion
- High Customer service
- Strong Verbal and written communication
- Time management
Certification
- Teacher of Swimming and Water Safety
- Teacher of Infants
- Teacher of competitive Strokes
- AUSTSWIM Assessor
- Blue Card
- First Aid/ CPR
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
State Swim
09.2023 - Current
Deck Supervisor
UQ Sport
08.2022 - 10.2022
Learn to Swim Instructor
Langlands Memorial Park Pool
09.2021 - 04.2022
Diploma of Leadership And Management -
ALS International House
- Teacher of Swimming and Water Safety
- Teacher of Infants
- Teacher of competitive Strokes
- AUSTSWIM Assessor
- Blue Card
- First Aid/ CPR
Diploma of Business -
ALS International House
Certificate III in Fitness -
Academy of Fitness
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