Gabriela Villavicencio
Grovedale
Summary
Encouraging professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Sales Specialist
Sunglass Hut
Gold Coast Airport, Australia
11.2022 - 04.2025
- High in energy in displaying unforgettable customer service, selling, upselling and with interest in both teaching and learning about luxury brands
- Face-to-face customer service drive and exceed sales, individual and store KPI's
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in team environment.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Concession Brand Manager
Pilgrim Clothing
MYER Pacific Fair Shopping Centre, Gold Coast
11.2021 - 11.2022
Retail - Boutique Coordinator
Heron Island Resort
Gladstone, Australia
04.2021 - 11.2021
Store Manager
Boardriders
Cavill Avenue, Surfers Paradise, Australia
03.2019 - 04.2021
- Maximize profitability ensuring that sales targets are met or exceeded, ensuring that the highest level of customer service is always offered; by also coaching and training the team regarding the Mystery Shopper customer service overall evaluation in store
- Stock management and logistics, inventory, receiving and transferring stock through the extensive usage of WEBIM system, following the company standard on how to receive stock, prepare it for the floor and visual merchandise the new products in the store, giving support to other stores when required, transferring, and receiving stock
- Processing and executing IMRD's (Inter-store movement request document) in accordance with the company requirements to make sure that we always transfer not just the correct product but also the right quantity of stock between stores and the returns warehouse
- Execution of the store in regards, to seasonal sales and promotions, seasonal new collections always in accordance with our visual merchandise guidelines and first 10 feet document and updates, making sure that the store is always aligned with our company expectations, maximizing our sales opportunities
- Documentation and communication about daily sales targets and goals, as well as preparation of store and individual performance weekly reviews to ensure the team is aware of their performance and opportunities of growth
- Understand and monitor staffing levels, ensuring these are in line with budgeted targets when creating the rosters
Sales Assistant
Boardriders
Nobby, Gold Coast QLD
10.2016 - 03.2019
Assistant Restaurant Manager
Guzman y Gomez Mexican Taqueria
Gold Coast, Australia
11.2014 - 10.2016
Executive Assistant to the CEO of Human Resources
Bridgestone Venezuela
Valencia, Venezuela
08.2012 - 06.2014
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated training and onboarding for incoming office staff.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
Education
Diploma of Leadership and Management -
Envirotech Institute of Education
Gold Coast, Queensland01.2016
Diploma of Marketing -
Envirotech Institute of Education
Gold Coast, Queensland01.2015
Certificate in English Academic Purpose -
Griffith University
Gold Coast, Queensland01.2015
Bachelor's degree - industrial relations and human Resources (HR professional)
Carabobo University
Valencia, Venezuela01.2010
Skills
- Relationship building
- Customer service and care
- Upselling and cross selling
- Performance tracking
- Objection handling
- Complex Problem-solving
- FLUENT In English and Spanish
- Influencing skills
- Staff education and training
- Product and service knowledge
- Interpersonal communication skills
- Customer service
Strengths and Attributes
- Effective written and oral communication skills, (Fluent English & Native Spanish speaker).
- Excellent teamwork skills such as team building, mentoring, task allocation, communication, conflict resolution and leadership.
- Proficient computer literacy.
- Well-developed interpersonal skills.
- Initiative to complete tasks as required and work independently.
- Outstanding problem-solving skills.
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Interests
- Reading
- Gym Workouts
- Running
- Personal Development and Self-Improvement
- Road Trips
- Creative Writing
Timeline
Sales Specialist
Sunglass Hut
11.2022 - 04.2025
Concession Brand Manager
Pilgrim Clothing
11.2021 - 11.2022
Retail - Boutique Coordinator
Heron Island Resort
04.2021 - 11.2021
Store Manager
Boardriders
03.2019 - 04.2021
Sales Assistant
Boardriders
10.2016 - 03.2019
Assistant Restaurant Manager
Guzman y Gomez Mexican Taqueria
11.2014 - 10.2016
Executive Assistant to the CEO of Human Resources
Bridgestone Venezuela
08.2012 - 06.2014
Diploma of Marketing -
Envirotech Institute of Education
Certificate in English Academic Purpose -
Griffith University
Bachelor's degree - industrial relations and human Resources (HR professional)
Carabobo University
Diploma of Leadership and Management -
Envirotech Institute of Education