Gabriela Denisse Lazala Rojas
Sydney Olympic Park
Summary
Proven marketing professional with a track record of enhancing brand awareness for the Cruising Yacht Club of Australia through strategic campaigns and effective social media management. Skilled in Photoshop , Content Creation and Community Engagement, I've significantly improved customer satisfaction and engagement. Expertise in content strategy, creative direction, hospitality and customer service.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Cruising Yacht Club Of Australia
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Marketing and Communications Assistant
Cruising Yacht Club of Australia
09.2023 - Current
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Enhanced company''s online presence through social media management and content creation.
- Conducted market research to identify emerging trends, informing future marketing strategies and tactics.
- Designed visually appealing graphics for use in various digital channels, enhancing brand image consistency.
- Developed targeted email marketing campaigns for improved open rates and click-through rates.
- Improved overall customer satisfaction by monitoring reviews and addressing feedback promptly through tailored communication strategies.
- Managed company blog by researching, writing, and editing relevant articles that generated increased reader engagement.
Bartender
Cruising Yacht Club Of Australia
11.2022 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Customer Service Representative
AYA Medicare Advisors
06.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BBA - Marketing
SP Jain School of Global Management
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Content Marketing Tactics
- Content marketing strategies
- Photography for marketing
- Digital Marketing
- Social Media Campaigns
- Customer service expertise
- Hospitality service expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Cruising Yacht Club Of Australia
01.2024 - Current
Marketing and Communications Assistant
Cruising Yacht Club of Australia
09.2023 - Current
Bartender
Cruising Yacht Club Of Australia
11.2022 - Current
Customer Service Representative
AYA Medicare Advisors
06.2021 - 01.2022
BBA - Marketing
SP Jain School of Global Management
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