Overview
Work History
Education
Skills
Timeline
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Gabriele Barberis

Bedford ,WA

Overview

7
7
years of professional experience

Work History

Partner Development Manager

Locafy
10.2022 - 11.2023
  • Developed and maintained relationships with a portfolio of clients, actively assisting them with Locafy's SEO technology, driving sales and revenue growth.
  • Monitored websites, landing pages and social media campaign performance and provided regular reports to clients, highlighting key insights and areas for optimisation.
  • Managed key accounts for end users listed on Pink Pages, Locafy's Australian Directory, ensuring high customer satisfaction and retention.
  • Collaborated cross-functionally with sales, marketing, and product teams to optimise sales strategies and further develop Locafy's SEO technology and digital marketing offerings.
  • Created and managed social media campaigns on various platforms including Facebook, Instagram, Mailchimp, and LinkedIn for diverse client portfolios.

Customer Success Manager

Locafy
06.2021 - 10.2022
  • Demonstrated SaaS expertise by successfully onboarding and supporting clients, increasing customer satisfaction and retention rates.
  • Utilized strong communication skills to engage with clients, address inquiries, and provide timely support.
  • Leveraged analytical abilities to analyse client data, identify trends and recommend tailored solutions to meet client needs.
  • Proven problem-solving aptitude in resolving client challenges, ensuring a smooth and seamless customer experience.
  • Proficient in video conferencing tools, facilitating remote client meetings and support sessions.

Senior Sales Associate

Superdry
10.2016 - 09.2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Diploma - Social Media Marketing

Monarch Institute
Melbourne, VIC
01.2021

High School Diploma -

Collegio Arcivescovile Pio XI
Milan, Italy
07.2013

Skills

  • Digital Marketing Experience
  • Understanding of Digital Creative Process
  • Social Media Expertise
  • Analytical Abilities
  • Client Relationship Management
  • Video Conferencing Competency

Timeline

Partner Development Manager

Locafy
10.2022 - 11.2023

Customer Success Manager

Locafy
06.2021 - 10.2022

Senior Sales Associate

Superdry
10.2016 - 09.2021

Diploma - Social Media Marketing

Monarch Institute

High School Diploma -

Collegio Arcivescovile Pio XI

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Gabriele Barberis