Gabriele Latvenaite
Gold Coast,Queensland
Summary
Customer-focused retail and hospitality professional with strong sales, POS, and supervisory experience. Trusted with cash reconciliation, system management, and team support, with a proven ability to upsell, maintain accuracy, and deliver excellent customer experiences in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Manager / All-Rounder
Manny's Wine And Fish
01.2025 - 12.2025
- Independently opened and closed the venue, including full end-of-day cash reconciliation
- Actively upsold wine, daily specials, and add-ons to increase average spend per customer
- Trained and supervised multiple staff members, reducing service and payment errors to near zero
- Managed Square POS and booking systems, including backend updates and menu changes
- Created and edited menu templates, supporting promotions and smooth front-of-house operations
- Coordinated stock ordering and liaised with suppliers to maintain availability
Additional Experience
Hospitality Role (barista & service)
2021 - 2024
Receptionist / Customer Service All-Rounder
The Village at Burleigh Apartments
02.2023 - 11.2023
- Managed customer enquiries, bookings, and administrative tasks via phone and email
- Processed invoices and daily reports with high attention to detail
- Ensured high standards of presentation and guest satisfaction
Retail Assistant / Barista
AQ Rated Crystal & Coffee Shop
08.2022 - 09.2023
- Assisted customers with product selection and retail sales
- Processed POS transactions accurately and handled cash confidently
- Maintained store presentation and a welcoming customer-focused environment
Education
Advanced Diploma of Leadership & Management
Australian Pacific College
Gold Coast, QLD12-2025
Certificate IV In Event Management
Australian Pacific Group
07-2023
Skills
- Upselling & Product Promotion
- POS, Square & Booking Systems
- Cash Handling & Daily Reconciliation
- Team Supervision & Training
- Stock Control & Supplier Coordination
- Conflict Resolution & Problem Solving
Affiliations
English (Fluent) | Lithuanian (Native) | Russian (Native)
References
References available upon request.
Timeline
Manager / All-Rounder
Manny's Wine And Fish
01.2025 - 12.2025
Receptionist / Customer Service All-Rounder
The Village at Burleigh Apartments
02.2023 - 11.2023
Retail Assistant / Barista
AQ Rated Crystal & Coffee Shop
08.2022 - 09.2023
Additional Experience
Hospitality Role (barista & service)
2021 - 2024
Advanced Diploma of Leadership & Management
Australian Pacific College
Certificate IV In Event Management
Australian Pacific Group