Gabriella Chemuel
Silverdale,NSW
Summary
Experienced in administrative support with a background in sales and customer service, demonstrating strong relationship-building skills to enhance customer loyalty. Responsibilities included managing front desk operations, handling customer inquiries, and coordinating appointments, ensuring efficient workflow.
Overview
20
20
years of professional experience
2010
2010
years of post-secondary education
Work History
Administrative Assistant
AMC Psychology
Wetherill Park
02.2020 - 09.2024
- Answered phone calls and emails to provide information and appointment scheduling and confirmations.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, reports and emails as requested by management staff.
- Greeted visitors in a professional manner, responding to inquiries.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding all services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments for clients.
- Processed invoices and taking payments.
- Following up on outstanding invoices/accounts.
- Processing medicare rebates as well as working with NDIS and WorkCover managers.
- Communicating with Drs and other specialists.
Receptionist
Cerrone jewelers
Leichhardt
03.2018 - 11.2019
- Managed front desk operations by greeting customers and answering inquiries.
- Updating customer and multiple shop database
- Coordinated appointment scheduling.
- Answered incoming calls in a professional manner, took messages, and transferred calls to appropriate departments or personnel.
- Recieveing deliveries
- Helping sales girls when needed
Owner
Self employed smellaflower
Fairfield heights
01.2011 - 12.2018
- Floral designer, utilised my creative and organisation skills
- Managed all aspects of operations, ensuring high-quality service delivery to clients.
- Wedding and event planning
- Daily invoicing and accounts management
- Excellent communication skills have kept strong relationships with new and existing clients and suppliers. In person, via phone or prompt relies to email.
- Organising deliveries in a prompt manner including outsourced couriers and interstate orders.
- Ordering stock with suppliers and floral growers. Ensuring a strong relationship with them to enhance product availability for customers.
Store Manager
Zenas flowers
Liverpool
01.2009 - 10.2012
- Floral designer
- Taking orders over the phone, online and in person.
- Opening and closing duties of the store.
- Ordering stock to make sure there was product availability on sales floor.
- Collaborated with suppliers to negotiate favorable terms.
- Trained and supervised new employees.
- Balanced sales, reconciled cash and daily EFTPOS.
- Organising prompt deliveries.
Sales Assistant
Baker's delight
Bonnyrigg
10.2004 - 12.2014
- Sales and customer service building relationships with customers to increase repeat business
- Making sure shop front was appealing and stocked
- Finalising tills and preparing banking.
- Trained new staff on operational procedures and customer service standards.
Education
Certificate IV In Floral Design -
Pearsons School of Floristry
Stanmore 01.2008 - 10.2009
Mary MacKillop Catholic Collage
Wakeley Skills
- Front desk management
- Customer inquiries
- Appointment scheduling
- Call handling
- Excellent phone manner
- Event planning
- Delivery coordination
- Product ordering
- Relationship building
- Multi-tasking
- Time management
- Team player
- Able to work independently
- Reliable
Timeline
Administrative Assistant
AMC Psychology
02.2020 - 09.2024
Receptionist
Cerrone jewelers
03.2018 - 11.2019
Owner
Self employed smellaflower
01.2011 - 12.2018
Store Manager
Zenas flowers
01.2009 - 10.2012
Certificate IV In Floral Design -
Pearsons School of Floristry
01.2008 - 10.2009
Sales Assistant
Baker's delight
10.2004 - 12.2014
Mary MacKillop Catholic Collage