Gabriella Collins
Endeavour Hills,VIC
Summary
Dedicated Swim Instructor experienced in teaching swimmers at all levels. Knowledgeable in safety and swim techniques and capable of providing enjoyable learning environment. Genuinely enthusiastic for helping children learn to swim as well as their families and peers through Customer Service and In water Teaching.
Overview
20
20
years of professional experience
Work History
Swimming Instructor
Splash's Learn To Swim
07.2022 - Current
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
- Continuously updated knowledge on swimming techniques, water safety practices, and instructional methods by attending professional development workshops and conferences.
- Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
- Prepared equipment before each class class and stored items promptly after classes.
- Boosted client retention rates by consistently delivering high-quality instruction that met or exceeded customer expectations.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Implemented proper safety protocols and emergency response plans.
- Mentored and trained new swim instructors on best practices.
Illustrator
Self Employed
06.2022 - Current
- Increased client satisfaction by delivering high-quality illustrations within tight deadlines.
- Participated in brainstorming sessions to generate innovative ideas for new projects or campaigns.
- Developed a strong brand identity for clients through th creation of unique and memorable illustrations.
- Developed illustrations for books and prints.
- Consistently produced good quality work under tight deadlines.
- Improved project efficiency by providing detailed sketches and revisions promptly based on client feedback.
Call Centre Management
Telstra
01.2004 - 01.2013
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behaviour identification.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Trained team members on performance metrics and consumer behaviour identification.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
Education
Diploma - Early Childhood Education
Thompsons Education
MelbourneSkills
- CPR Certified
- Patience and Empathy
- Adaptive Teaching Methods
- Parent Communication
- Relationship Building
- Creative Thinking
- Time Management
- Reliable and Responsible
- Flexibility and Adaptability
- Cooperative Attitude
- Coaching and Mentoring
- Customer service focus
- Document Management
- Complaint resolution
Timeline
Swimming Instructor
Splash's Learn To Swim
07.2022 - Current
Illustrator
Self Employed
06.2022 - Current
Call Centre Management
Telstra
01.2004 - 01.2013
Diploma - Early Childhood Education
Thompsons Education
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