Gabriella Craig
Perth,WA
Summary
Dedicated Health Science Student focused on developing my skills for positive patient relationships. Knowledgeable in working inter-professionally, basic epidemiology and anatomy. Personable and friendly individual known for great work ethic and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bunnings
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information in the areas of electrical, paint, housewares and garden.
Volunteer
Attadale Football Club
03.2022 - 03.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Representative
McDonalds
07.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Health Science
Curtin University
Perth, WA11.2028
Atar
Santa Maria College
Attadale 10.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Complaint Handling and conflict resolution
Certification
Current Drivers and Skippers Licence
National Police Clearance
Timeline
Volunteer
Attadale Football Club
03.2022 - 03.2023
Customer Service Representative
Bunnings
06.2021 - Current
Customer Service Representative
McDonalds
07.2020 - 06.2021
Bachelor of Science - Health Science
Curtin University
Atar
Santa Maria College
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