Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Gabriella Fawkes

Moonta Bay,SA

Summary

I'm a dedicated Customer Service Assistant Supervisor with strong skills in conflict resolution and team leadership. My proven track record of enhancing customer satisfaction through effective communication and employee training.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant Supervisor

Drakes Moonta
Moonta Bay, SA
06.2020 - Current
  • Supervised daily customer service operations to ensure efficient workflow.
  • Monitored service quality to enhance customer satisfaction.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Trained and mentored team members in customer interaction techniques.
  • Worked with customer service supervisors to resolve customer concerns on daily basis.
  • Resolved team and customer conflicts, minimizing disruption to operations.
  • Coached and mentored team members, fostering their development in customer interactions.

Education

Diploma - Travel And Tourism

Torrens University Australia
Online
03-2025

High School Diploma -

Moonta Area School
Moonta, SA
11-2023

Skills

  • Customer service

  • Team building

  • Conflict resolution

  • Effective communication

  • Employee training

  • Mentorship skills

  • Time management

  • Team leadership

  • Problem-solving

Affiliations

I am an active member of the community as I play both netball and basketball.

References

Ashlea Prout

Front End Assistant Manager

0468 648 939

ashleaprout98@gmail.com

Jade Christian

Personal Reference

0457 008 062

jade.christian85@yahoo.com

Timeline

Customer Service Assistant Supervisor

Drakes Moonta
06.2020 - Current

Diploma - Travel And Tourism

Torrens University Australia

High School Diploma -

Moonta Area School
Gabriella Fawkes