Gabriella French

• Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
• Expanded market share by conducting comprehensive market research and competitor analysis.
• Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
• Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
• Collaborated with cross-functional teams for the successful execution of business development initiatives.
• Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
• Conducted thorough financial analysis to assess viability and profitability of new business ventures.
• Implemented innovative marketing campaigns that effectively communicated value propositions to target audiences.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within multiple high-level projects with tight deadlines and fast-paced environments.
• Established strong, professional relationships with internal and external stakeholders.
• Edited, approved and distributed external engagement materials across City projects and events.
• Constructed strategic community and stakeholder engagement plans for City projects and events.
• Identified stakeholder issues, analysed information and provided timely solutions to problems.
• Delivered high levels of stakeholder engagement and project management coordination, utilising multiple communication channels within the City of Perth.
• Implemented and created a Contact Register database to capture and record a timestamp of all stakeholder engagement interactions.
• Implemented an online platform to hold stakeholder email addresses for mass bulk email mailouts.
• Implemented and created internal policies and procedures for the stakeholder engagement space, including routine daily tasks.
• Implemented and created City of Perth letter writing templates and the stakeholder engagement request form.
• Updated and continually maintained content on the Engage Perth website, with regular stakeholder project/event communications.

• Evaluated and recommend changes in rental pricing, offer strategies to remain competitive in market.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Management of property finances through various areas such as rental income, strata levies, council rates, water rates and maintenance.
• Management of landlords and tenants through handling disciplinary actions, obligations, needs and wants; keeping in line with current legislation.
• Maintained and completed original leases / contracts and renewal documents in digital / hardcopy format for property management office.
• Handled tenant and landlord complaints promptly and appropriately, maintained high level of conflict resolution.
• Monitored and maintained progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Introduced prospective tenants to types to properties available and performed tours of premises.
• Completed appropriate referencing procedures to ensure the reliability of applicants.
• Completed final bond inspections with tenants to identify required repairs before bond disbursement.
• Facilitated in-going property condition reports prior to tenancy commencement.
• Handled, facilitated and carried out correct bond administration, processes and protocols.
• Minimised vacancy periods by collaborating with owners to strategise improvements to marketing initiatives, business plans and tenant ideals.
• Prepared specifications, quotes and approved subcontracts for building and maintenance services.
• Verified income, assets and expenses and completed tracking for each property.
• Conducted property showings to highlight features, answer questions and redirect concerns to prospective tenants.
• Developed policies and procedures for effective property management.

• Evaluated and recommend changes in rental pricing, offer strategies to remain competitive in market.
• Management of landlords and tenants through handling disciplinary actions, obligations, needs and wants; keeping in line with current legislation.
• Maintained and completed original leases / contracts and renewal documents in digital / hardcopy format for property management office before deadlines.
• Followed up on delinquent tenants, maintained breach notices and coordinated collection procedures.
• Handled tenant and landlord complaints promptly and appropriately, maintained high level of conflict resolution.
• Monitored and maintained progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Completed final bond inspections with tenants to identify required repairs before bond disbursement.
• Prepared specifications, quotes and approved subcontracts for building and maintenance services.
• Developed policies and procedures for effective property management.
• Established strong, professional relationships with clients and colleagues by promoting team collaboration and delivering exemplary service.

• Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
• Initiated timely response to emails, voicemails and written correspondence.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Facilitated training for recruits through daily coaching and regular performance appraisals.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows to meet any daily demand.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Delivered new employee onboarding and training sessions via Microsoft Teams and Webex.

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Evaluated customer information to explore issues, develop potential solutions and maintain high quality service.
• Contributed by achieving and holding high customer service ratings.
• Engaged in continuous learning and development opportunities to promote continued performance improvement.
• Helped numerous customers by approaching conversations with a positive attitude, empathy and listening skills.
• Improved sales and product knowledge on a continuous basis to provide optimal service and achieve KPI's.
• Followed and maintained all privacy policy procedures.
• Processed debit and credit card payments.
• Adhered to customers concerns with products or services to resolve problems and drive positive experience.
• Effectively managed high-volume of inbound and outbound customer calls.
• Learned and maintained understanding of product information, providing knowledgeable responses to diverse questions.
• Customised existing and new insurance policies to suit individual client needs by analysing specific requirements.

• Handled daily customer queries, swiftly providing answers and resolving problems for continued satisfaction.
• Managed many viewings each day effectively and efficiently to maximise potential sales opportunities for Landlords.
• Carefully managed communication between Landlords and tenants to optimise completion speed.
• Rented multiple properties worth over £53,000 from October 2019 - March 2020.
• Coordinated appointments with prospective tenants to showcase houses and flats.
• Showed residential properties and explained features, value and benefits of available homes.
• Answered phone calls and emails from potential and existing clients.
• Verified completion of legal formalities prior to closing dates.
• Wrote and negotiated contracts between landlords and tenants and
  ensured adherence.
• Assisted clients with corporate relocation services.
• Increased customer satisfaction ratings, addressing issues effectively for
  speedy resolution.
• Reviewed and implemented sales strategies and marketing plans.
• Fast pace environment, adhered to deadlines and
  complete all paperwork within a 5 day period.
• Maintained operational facilities attractive to potential tenants by organising regular maintenance and major repairs.

• Collated daily paperwork and administration.

• Conducted and processed finance applications.
• Overseeing a team, delegating and enforcing correct protocol.
• Coached, motivated and trained new employees on effective procedures and counter policy. Including customer service, money handling and organisational strategies.
• Answered high-volume, multi-line telephone promptly and
courteously. Directed telephone calls to appropriate department personnel.
• Performed inventory and restocking assignments as necessary.
• Communicated effectively with management important customer issues -collaborated with managers to provide customer feedback and recommend operational changes.
• Handled complaints calmly and professionally.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Merchandised and arranged attractive displays with current offerings to drive store sales.

• Served every customer with knowledgeable, friendly support at every stage of shopping and purchasing.
• Processed cash and credit card payments.