Gabriella Haebich
Melbourne,VIC
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.
Proven track record at Beauty On Rose, Bywho and Seafolly and more. Excelling in marketing strategy and financial management. Driven and motivated to making a difference in peoples lives.
Adept at developing policies that enhance operational efficiency and foster strong client relationships. Committed to excellence and community service, I leverage my leadership skills to drive growth and innovation in diverse environments.
Overview
14
14
years of professional experience
Work History
Beautician
Self employed Bywho
Tullamarine , VIC
12.2015 - 05.2022
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Developed policies and procedures for the organization.
- Customer service and client management
- Ensured compliance with local, state, and federal regulations.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
Beauty On Rose — Reception/Administrative Assistant
Beauty on Rose
NIDDRIE , Vic
09.2019 - 06.2020
- Assisted in the preparation of reports, presentations and correspondence.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Developed positive relationships with internal customers through effective communication techniques.
- Organized and maintained filing systems for documents and records.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Stocked inventory and ordered office and kitchen supplies.
- Provided HR administrative assistance to management team.
- Staff training and management.
Seafolly Manager
Seafolly Australia
Essendon , Vic
03.2014 - 05.2019
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managing multiple store locations and staff.
- Payroll, reporting and accounts.
- Visual merchandising and event coordination.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Store Manager
Lorna Jane
Maribyrnong , Vic
03.2012 - 03.2014
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
House Cleaner
Yarrawonga & Muwala cleaning company
Yarrawonga, Vic
03.2008 - 11.2010
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Organized closets according to customer specifications.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
Education
High School Diploma -
Yarrawonga Secondary
Yarrawonga 11-2010
Skills
- Marketing strategy
- Financial management
- Policy development
- Customer service
- Strong interpersonal and communication skills
- Highly punctual and organised
- Driven, motivated and committed to excellence
- Able to work effectively with people from diverse backgrounds
- Passionate about community service and justice
- Leadership and training experience
Affiliations
- Community service and volunteer work.
- Youth Centre volunteering.
- Nursing home volunteering.
- Cert 2 in hairdressing.
- Certificate in eyelash extensions application.
- Photography.
- Cleaning and housekeeping.
- Mother and wife.
- Sports.
- Arts and crafts.
References
References available upon request.
Timeline
Beauty On Rose — Reception/Administrative Assistant
Beauty on Rose
09.2019 - 06.2020
Beautician
Self employed Bywho
12.2015 - 05.2022
Seafolly Manager
Seafolly Australia
03.2014 - 05.2019
Store Manager
Lorna Jane
03.2012 - 03.2014
House Cleaner
Yarrawonga & Muwala cleaning company
03.2008 - 11.2010
High School Diploma -
Yarrawonga Secondary