Gabriella Hall

I have spent my entire working career since leaving high school in customer based environments. This has enabled me to face challenging situations of front line communication with the general public.

For the last 11 years I’ve worked as a full time Customer Service Manager at Woolworths Supermarkets. This has included several deployments to several other stores to assist with management holiday coverage and introduce training as required. I have gathered substantial customer service skills during this period of time which includes several courses relating to duty management and senior management positions. In this position, I manage large amounts of team, handle cash daily, as well as dealing with difficult customers and confronting situations. Additional responsibilities include daily reports, weekly rostering and meeting monthly targets. To develop my confidence and leadership style, I have completed a woman in leadership course over the course of 3 months which has given myself additional life skills. As a service manager I was responsible for the yearly fundraising requirements within the store, coming out as the top fundraising store in SA 3 years running for Variety & Ozharvest.

I now feel I have now gained enough skills and training to move on to a new and exciting challenge in my career, I wish to use my gained skills in a customer based role as I feel I have obtained enough knowledge to successfully fill such a role.