GABRIELLA LABAN
Motivated, reliable, and hardworking individual with experience in hospitality, including food service, bartending, and customer service in fast-paced, high-volume environments. Confident working under pressure, managing multiple tasks, and delivering friendly, professional service while maintaining high standards. Experienced using POS systems, handling cash and card transactions, and working flexible hours, including nights and weekends.
In addition to my hospitality experience, I completed a retail course during high school, which helped me develop strong customer service, communication, teamwork, and sales skills. I am a quick learner who adapts easily to new environments, enjoys working with people, and takes pride in being punctual, organised, and dependable. I am always willing to learn new skills, take on new challenges, and contribute positively to any team. My strong work ethic, positive attitude, and commitment to providing excellent service make me a valuable employee across hospitality, retail, and other customer-focused industries.
Work History
Civic Hotel
2 MonthsWorked at Civic Hotel in a fast-paced hospitality environment, serving food and preparing and serving drinks behind the bar. Regularly worked night shifts in a busy, high-volume venue, providing excellent customer service while handling cash and EFTPOS transactions through the POS system. Thrived in loud, high-pressure settings, multitasking efficiently and maintaining a positive, professional attitude during peak service periods.
FOH Waiter
1 Year 6 Months- Skilled in responsible alcohol service (RSA) and Responsible Conduct of Gambling (RCG)
- Experienced in food handling and food safety practices
- Maintains a clean and organised workspace
- Accurate and reliable with cash handling and transactions
- Strong customer service skills and creates a welcoming environment
- Dedicated, reliable, and hardworking
- Efficient with strong attention to detail
- Confident working in fast-paced environments
- Committed to health, safety, and venue standards
- Delivers positive customer experiences
Cashier
1 Year 9 Months- Operated a cash register and accurately processed payments, returns, and exchanges - via cash and credit card.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves and maintain an organized display area.
- Provided excellent customer service by greeting customers and offering assistance.
Education
High School Diploma
- Completed senior schooling (Year 11 – Year 12)
- Acquired Year 12 Certificate
Skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.