Gabriella Russo
Melbourne,VIC
Summary
Motivated team leader focused on maximizing customer satisfaction and experience while attaining excellent standards of service.Talented at relating to teammates and customers and acquiring new skill sets rapidly to be used under pressure. Technically-savvy with outstanding relationship building, training and skills.
Overview
7
7
years of professional experience
Work History
Hospitality Suporvisor
Delaware North
Derby , UK
01.2017 - 11.2023
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Hospitality Team Leader
Lizard Island Resort
, QLD
04.2022 - 12.2022
- Provided excellent service and attention to customers when face-to-face.
- Maintained high standards of 5-star customer service by staying up to date on bar and menu options and providing effective beverage pairing recommendations for guest.
- Upsold customers from shelf to premium wines
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Bar Suporvisor/Barista
The Cotton Shed
Derby , UK
05.2020 - 03.2022
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Checked brewing equipment for proper functionality.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
A- Level - Criminology
Merrill Academy
Derby UK10-2022
Skills
- Customer Service
- Service Training
- Opening and Closing Duties
- Coffee Expertise
- Learning Management Systems
Custom
References Available Upon Request
Timeline
Hospitality Team Leader
Lizard Island Resort
04.2022 - 12.2022
Bar Suporvisor/Barista
The Cotton Shed
05.2020 - 03.2022
Hospitality Suporvisor
Delaware North
01.2017 - 11.2023
A- Level - Criminology
Merrill Academy
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