Gabriella Turner
Perth,WA
Summary
I’m a motivated 19-year-old woman, with experience as both a barista and au pair, my exceptional communication abilities, honed through daily interactions with coffee shop customers and effectively managing children's routines and activities. The unique blend of skills acquired from these roles are applicable across various industries. I put all of my effort and energy into all aspects of work as I am a hard-working individual. I am currently living in Perth, Australia while I am taking a gap year before heading to University where I will study to become a forensic anthropologist.
Overview
4
4
years of professional experience
Work History
Barista
Ground Floor Coffee Shop
Bedford
10.2023 - 01.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, flat whites, mochas, and Americanos.
- Received and accurately processed customer payments.
- Wrapped, labeled and dated food items for sale.
- Assisted with catering orders for corporate clients or private parties upon request.
- Maintained clean and organised workspace, to enable coworkers to locate resources and product.
- Stocked shelves with ingredients needed to make coffee drinks.
Au Pair
Stark Family
Vienna, Austria
- Worked as an Au Pair in Vienna, Austria, looking after 2 children aged 2 and 6 years
- Adapted to the challenge of moving to Austria with no prior German language skills, showcasing strong communication skills and the ability to learn and adapt quickly.
- Provided care and support ensuring the children’s wellbeing and development.
- Being immersed in a German-speaking environment, engaging in a foreign culture whilst assisting with daily routines including meal preparation, school transportation, and bedtime routines.
Customer Service Associate
The Pearl Takeaway
09.2021 - 04.2023
- Worked in a fast-paced, busy Chinese takeaway, taking accurate orders from customers both face to face and over the phone.
- Efficiently handling cash and credit card payments ensuring accuracy in a friendly manner.
- Worked collaboratively in the kitchen with staff to ensure orders were prepared correctly.
- Packaged up food and presented it to customers, over time forming a relationship with customers whilst staying professional.
- Occasionally had to resolve customer complaints whilst maintaining a positive attitude and ensuring customer satisfaction.
Bubble Tea Barista + Crêpe Maker
Aloha Boba + Mamas Crêpes
Bedford
06.2021 - 08.2022
- Greeted customers and took orders for Bubble tea drinks, crêpes, and other beverages.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery.
Thai Assistant Chef
Pad Thai I-Style
Bedford
05.2020 - 10.2020
- Worked as a part-time assistant chef at a local Thai takeaway, during the Coronavirus pandemic.
- Took orders from customers, handled payments in a friendly manner and prepared raw food to cook traditional Thai food.
- Worked with the kitchen staff to provide an excellent service, while upholding all local COVID-19 safety protocols including increased sanitisation and enforcing mask policies.
Education
A LEVELS -
Kimberley Sixth Form College
08-2023
GCSES -
Wootton Upper School
08-2020
Skills
- Independent
- Good communication
- Resilience
- Patience
- Team Player
- Concentration
- Speedy and Efficient
- Mathematics
- Reading & Writing
Volunteer Experience
Kings House, waitress, I developed social skills such as teamwork while working with others as well as communication and quick learning.
Languages
German
Professional
Accomplishments
- Grade 5 Piano
- A1 German Language
Affiliations
- Piano
- Crochet
- Reading
- Cleaning
References
References available upon request.
Timeline
Barista
Ground Floor Coffee Shop
10.2023 - 01.2024
Customer Service Associate
The Pearl Takeaway
09.2021 - 04.2023
Bubble Tea Barista + Crêpe Maker
Aloha Boba + Mamas Crêpes
06.2021 - 08.2022
Thai Assistant Chef
Pad Thai I-Style
05.2020 - 10.2020
Au Pair
Stark Family
A LEVELS -
Kimberley Sixth Form College
GCSES -
Wootton Upper School
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