Gabriella Valentina
Sydney
Summary
Highly motivated and proactive individual driven by a strong desire to continuously learn and grow. Currently seeking a new job opportunity to channel passion and work ethic towards driving organizational growth and achieving exceptional results. Track record of consistently delivering high-quality work with a commitment to making a significant impact in a dynamic and challenging role.
Overview
4
4
years of professional experience
Work History
Customer Service & FOH
MANPUKU
10.2023 - Current
- Enhance customer service and monitor every customer's needs
- Collaborated with team members to improve overall response times and service quality.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Worked effectively in fast-paced environments.
Assistant Manager
SILVER HONOUR CORPORATION LTD.
11.2022 - 06.2023
- Assist the general manager in supporting day-to-day operations
- Perform administrative assistance and minor accounting duties
- Complete a variety of projects including shipment tracking, travel arrangements, keeping track of company licenses, special tax reports, and other government-registered documents
Web Developer
NSYSU Physics Department
11.2021 - 02.2022
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Perform responsive UI designs and coding by using standard HTML/CSS
Education Mentor - Summer Program
PROJECT LET'S GO
07.2021 - 08.2021
- Reach out to children in several rural schools around Taiwan, aiming to help them cultivate their soft skills such as communication and teamwork
- As volunteer teachers, we collaborate and work together to design our own curriculum and fun activities for the children during this 'summer camps'
Education
Bachelor - Information Management
NATIONAL SUN YAT-SEN UNIVERSITY
Kaohsiung, Taiwan02.2025
Attributes
- Experience in customer service role
- Responsible and organized individual
- Ability to prioritise workloads and meet required deadlines
- Adaptive and thrive under pressure
- Well presented and possess an outgoing and energetic personality
Languages
English
Full Professional
Indonesian
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Customer Service & FOH
MANPUKU
10.2023 - Current
Assistant Manager
SILVER HONOUR CORPORATION LTD.
11.2022 - 06.2023
Web Developer
NSYSU Physics Department
11.2021 - 02.2022
Education Mentor - Summer Program
PROJECT LET'S GO
07.2021 - 08.2021
Bachelor - Information Management
NATIONAL SUN YAT-SEN UNIVERSITY
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