Gabriella Ward
Grange,SA
Summary
I am seeking fulltime employment where I can learn a high level of customer service within the area of work and build my skills in this area of employment.
I am a confident worker when it comes to working under pressure in a fast-paced environment and am eager to upskill my knowledge of the software used. I am confident when handling customer queries via email, face to face and over the phone.
I am hardworking and reliable, possess strong customer service and people skills, am proactive and punctual and have a team-orientated focus.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Kensington Park Medical Practice
Kensington Park, SA
04.2023 - Current
- Scheduled appointments, managed patient records and updated medical histories.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
Sports Coach
St Michael's / Woodville South Football Club
Henley, SA
01.2021 - Current
- Coaching Volleyball & Netball to all year levels and adapting to different skill levels
- Started inaugural junior U'9 football girls team at my football club in 2022
- Organisation skills to ensure all training sessions are planned out
- Working with children with special abilities
- Adapting to different working environments (COVID)
Service Deli Assistant
Drakes
Findon, SA
01.2021 - 08.2023
- Deli service assistant/ online click and collect orders
- Excellent team player, ensuring communication with team members to achieve common goals and excellent customer service.
- Rotated stock according to first-in-first-out guidelines for freshness purposes.
- Adhered to company policies and procedures regarding safety, sanitation and security measures.
- Followed food safety procedures when handling, storing and preparing food items.
Bakery Cashier
Bakers Delight
Westlakes, SA
08.2019 - 02.2021
- Processed customer orders quickly and accurately, including cash and credit card payments.
- Handled customer inquiries in a professional manner, providing accurate information regarding products and services.
- Maintained cleanliness of bakery area, including counters, tables, display cases and floors.
- Performed opening and closing duties such as setting up registers, counting money in drawer and preparing deposit slips for bank drop offs.
Hospitality Worker
Grange Hotel
Grange, SA
09.2018 - 07.2019
- Provided customer service to ensure satisfaction throughout their dining experience.
- Answered questions regarding menu items, special offers and other restaurant information.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
Customer Service Cashier
KFC
Arndale, SA
04.2018 - 02.2019
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
St Michael's College
Henley Beach, SA12-2020
Skills
- Patient Scheduling
- Check-in management
- Medical Billing
- Office Administration
- Patient Registration
- Excellent communication skills
- Experience in working with Best Practice medical software
- Able to adapt to multiple working conditions
- Fantastic time management and organisational skills
- Bright and energetic
Certification
Certificate || in Hospitality – 2018
Certificate ||| in Hospitality – 2019
First Aid and CPR Certificate – 2023
Working with Children’s check – 2021
Catholic Clearance – 2021
National Police Clearance – 2021
Sporting coach (Foundation Junior – AFL) – 2022, 23 & 24
RSA – 2021
Timeline
Front Desk Medical Receptionist
Kensington Park Medical Practice
04.2023 - Current
Sports Coach
St Michael's / Woodville South Football Club
01.2021 - Current
Service Deli Assistant
Drakes
01.2021 - 08.2023
Bakery Cashier
Bakers Delight
08.2019 - 02.2021
Hospitality Worker
Grange Hotel
09.2018 - 07.2019
Customer Service Cashier
KFC
04.2018 - 02.2019
St Michael's College
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