Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriella Zotti

Modbury,SA

Summary

Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.

Always willing and ready to learn new patient care skills, advocate for patients and escalate care where necessary in accordance with the RN.

I truly care for each and every patient and give my best at every given opportunity.

Overview

9
9
years of professional experience

Work History

Sales Representative

CDS
11.2014 - 02.2016
  • Developed and implemented sales strategies to increase profits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Office Administration Assistant/Receptionist

Various Recruitment Agencies
01.2011 - 09.2013
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Collaborated with various departments to complete assigned tasks.
  • Delivered clerical support by handling range of routine and special requirements.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Waitress/Cafe'Assistant

Cafe' Palazzo
02.2010 - 12.2010
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.

Office Administration Assistant/Receptionist

Era Publications Pty Ltd
03.2007 - 01.2009
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Collaborated with various departments to complete assigned tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Education

Diploma - Enrolled Nursing

TAFE SA
Gilles Plains
12.2023

Certificate II - Animal Studies

TAFE SA
Gilles Plains
11.2013

Cert III - Health Support Services

TAFE SA
Australian Food Training Centre
11.2009

Skills

  • Records Management
  • Customer Service
  • Client Service
  • Strategy Development
  • Infection Control Standards
  • Direct Patient Care
  • Medical Records Management
  • Medication Administration
  • Task Prioritization
  • ADL Assistance
  • Mobility Assistance
  • Clear Patient Communication

Languages

Italian
Professional Working

Timeline

Sales Representative

CDS
11.2014 - 02.2016

Office Administration Assistant/Receptionist

Various Recruitment Agencies
01.2011 - 09.2013

Waitress/Cafe'Assistant

Cafe' Palazzo
02.2010 - 12.2010

Office Administration Assistant/Receptionist

Era Publications Pty Ltd
03.2007 - 01.2009

Diploma - Enrolled Nursing

TAFE SA

Certificate II - Animal Studies

TAFE SA

Cert III - Health Support Services

TAFE SA

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Gabriella Zotti