Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Gabriella Olivia Nathania

Mascot,NSW

Summary

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

4
4
years of professional experience

Work History

Chef

Stacked
10.2022 - Current
  • Leading and delegating tasks to kitchen staff
  • Implemented successful cross-marketing strategies such as food and wine pairings.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Cultivated positive work culture among kitchen staff through open communication lines and mutual respect within team.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Disciplined and dedicated to meeting high-quality standards.
  • Assisted with menu development and planning.

Sales Advisor

Hennes & Mauritz AB (H&M)
07.2023 - 11.2023
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Wrapped, boxed and weighed bakery department products.
  • Answered questions about store policies and addressed customer concerns.
  • Managed cash register transactions accurately, ensuring balanced drawer at the end of each shift.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Data Collection Officer

Taverner Research
04.2023 - 06.2023
  • Working alongside NSW Transport compliance officers to collect data from passengers using electronic means
  • Filing accurate and timely reports, ensuring that KPIs are met, and that information is recorded and stored correctly
  • Working to ensure that passengers are accessing public transport services legally and safely.
  • Assisted in creating visual representations such as charts or graphs to more effectively convey data findings.
  • Collaborated with team members to design and implement data collection strategies, resulting in comprehensive datasets.
  • Developed customized questionnaires and surveys for targeted data gathering efforts.
  • Followed data entry protocols, rules and regulations.

Cook

Killiney Kopitiam
03.2022 - 10.2022
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Adjusted recipes based on ingredient availability or customer request.
  • Planned menus for different events, seasons and customer requests.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Administrative Officer

Wisma Calindra
11.2019 - 01.2022
  • Reporting contract amendments to the Chief of Finance and Administration
  • Filling incoming mail and drafting outgoing letters
  • Collecting purchase receipts and billing invoices
  • Recording in permits and company documents for existing properties (e.g., certificates, TDP, SIUP, domicile of the company, etc.) Reviewing contracts with tenants.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.

Education

Graduate Diploma - Business Management

VIA Education
Sydney, NSW
09.2025

Diploma - Project Management

VIA Education
Sydney, NSW
09.2023

Bachelor of Arts - Graphic Design

University of Bina Nusantara
Indonesia
03.2021

Skills

  • Skilled in effective interpersonal communication and networking
  • Excellent verbal and written communication abilities
  • Proficient in administrative tasks like invoicing, reporting, and filing
  • Adaptive, optimistic problem-solver with strong initiative
  • Sales closing
  • Brand Awareness
  • Sales expertise
  • Decision-Making
  • Creative Thinking
  • Team Collaboration
  • Customer Service
  • Effective team player with ability to work independently
  • Thorough and empathetic listener
  • Exceptional culinary skills

References

  • Vanessa Werli (Store Manager), Stacked, 04 3036 5632, Vanessa.werli@gmail.com
  • Stephanie Cushway (Assistant Store Manager), H&M, 02 8363 3200, stephanie.cushway@hm.com

Timeline

Sales Advisor

Hennes & Mauritz AB (H&M)
07.2023 - 11.2023

Data Collection Officer

Taverner Research
04.2023 - 06.2023

Chef

Stacked
10.2022 - Current

Cook

Killiney Kopitiam
03.2022 - 10.2022

Administrative Officer

Wisma Calindra
11.2019 - 01.2022

Graduate Diploma - Business Management

VIA Education

Diploma - Project Management

VIA Education

Bachelor of Arts - Graphic Design

University of Bina Nusantara
Gabriella Olivia Nathania