Gabrielle Barlow
Moorabbin
Summary
Property underwriting professional with solid experience in risk assessment, policy evaluation, and client relations. Known for strong collaboration and adaptability, consistently supporting team goals and adapting to changing demands. Skilled in analyzing property data, negotiating terms, and making data-driven decisions. Reliable team member with results-driven mindset. Committed and proficient in information gathering, report preparation and data compilation capabilities. In-depth knowledge of insurance coverage forms, procedures and policies. Accommodating and logical individual skillful in creating customized requests for each client.
Experienced with evaluating and underwriting property risks. Utilizes analytical skills to assess potential exposures and develop tailored insurance solutions. Knowledge of risk management principles and regulatory requirements ensures optimal policy outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Underwriter
Chubb Insurance
07.2022 - Current
- Reviewed and evaluated insurance applications to assess risk and determine acceptability.
- Developed underwriting strategies to ensure company profitability while meeting customer needs.
- Determined appropriate premium rates based on individual risk profiles.
- Advised clients on policy changes, additional coverage, endorsements and exclusions as necessary.
- Negotiated terms and conditions with brokers and agents in order to secure profitable business opportunities.
- Worked with colleagues to review, accept or deny new and renewal business.
- Continuously sought opportunities for professional growth through industry certifications, training programs, and seminars, ensuring a high level of expertise in property underwriting.
- Provided exceptional customer service during the underwriting process, addressing any concerns or questions promptly and professionally.
- Improved property underwriting accuracy by conducting thorough risk assessments and analyzing client profiles.
- Conducted periodic reviews of existing policies, recommending adjustments as needed based on updated risk assessments.
- Assisted in training junior underwriters on proper risk assessment techniques, contributing to their professional growth and performance improvement.
- Maintained up-to-date knowledge of industry trends and regulations to consistently apply best practices in underwriting decisions.
Accounts and Customer Service Officer
Get Going Health and Fitness
07.2021 - 02.2022
- Receiving and making customer service calls.
- Administration tasks (emails, refunds, online payments, creating and sending invoices, debt collection).
- Tracking relevant metrics to assist in business development (client retention, losses per week, comparisons to previous weeks), which was done through creating reports summarizing customer feedback data for management review.
- Liaising with company heads to determine client retention and coach's work (from here I would contact clients and coaches with any and all necessary information).
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Servicing client accounts (collection overdue payments, editing future payments, setting up recurring invoices).
- Improved knowledge in Pipedrive, PTMinder, Xero, Stripe and Excel.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Full Time Membership Consultant
South Pacific Health Clubs Port Melbourne
01.2021 - 05.2021
- Maintained accurate records of all membership transactions including renewals, cancellations, and upgrades.
- Conflict resolution.
- Administration work (timesheets).
- Conducted tours of facility for new members.
- Promoted club services by distributing flyers and brochures at local businesses.
- Handled incoming calls regarding membership inquiries or requests for additional information.
- Greeted members and visitors in a friendly manner.
- Assisted customers with membership inquiries and provided information about benefits, rates, and other details.
- Collected member data to update records in the database.
- Boosted overall club revenue through the upselling of additional services and amenities to members.
- Conducted tours of facility to showcase features and answer questions.
Full Time Sports Coach
Caulfield Grammar School
02.2017 - 01.2021
- Facilitated team-building activities designed to boost morale.
- Developed team strategies to improve performance in competitions.
- Organized and supervised practice sessions, drills, and scrimmages.
- Conducted post-game analysis to identify areas for improvement.
- Motivated athletes through positive reinforcement and constructive feedback.
- Worked closely with parents to discuss student-athlete's performance.
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
- Implemented injury prevention protocols and provided immediate care for minor injuries during practices and games.
Education
Certificate III and IV - Personal Training
Australian Institute of Personal Training
11.2021
Bachelor of Exercise And Sports Science - Exercise And Sports Science
Deakin University
11.2020
High School Diploma -
Caulfield Grammar School
11.2016
Skills
- Understanding Of Insurance Policies
- Quoting and pricing policies
- Renewing policies
- Managing risk
- Risk Assessments
- Managing Risk
- Negotiation And Pricing
- Team Training And Development
- Insurance underwriting
- Portfolio management
- Underwriting guidelines
- Risk mitigation
Certification
- Statement of Attainment Certificate I in Hospitality (Kitchen Operations), 2013
- First Aid Certificates, Qualified to administer CPR, Anaphylaxis, general First Aid
- Certificate III and IV in Personal Training
Timeline
Property Underwriter
Chubb Insurance
07.2022 - Current
Accounts and Customer Service Officer
Get Going Health and Fitness
07.2021 - 02.2022
Full Time Membership Consultant
South Pacific Health Clubs Port Melbourne
01.2021 - 05.2021
Full Time Sports Coach
Caulfield Grammar School
02.2017 - 01.2021
Certificate III and IV - Personal Training
Australian Institute of Personal Training
Bachelor of Exercise And Sports Science - Exercise And Sports Science
Deakin University
High School Diploma -
Caulfield Grammar School
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