Gabrielle Edge
Brisbane ,QLD
Summary
I've worked in a variety of hospitality sectors, enhancing skills in customer service, upselling and developing good rapport with customers. I am a team player, and work effectively and coherently with all staff members to encourage smooth service delivery and productivity in my shifts. I have an engaging personality which is beneficial to providing elevated service for guests, as well as developing and maintaining positive workplace relationships with coworkers. Despite many years spent in hospitality, however, I am motivated towards developing new skills in a different profession related to my future profession in allied health.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waitress
McGuires Colsmlie Hotel
Brisbane, QLD
03.2022 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Managed over 200 customers over 8-hour periods
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Babysitter
Catriona Smith
Coorparoo , QLD
01.2022 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Engaged with children on individual basis to build positive relationships.
- Assisted with light housekeeping duties as well as running errands.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Transported children to and from school, medical appointments and extra-curricular activities.
Fast Food Worker
McDonald's Salisbury
Salisbury, QLD, QLD
06.2019 - 03.2022
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Examined trays to check contents for required items and complete orders.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed milkshakes and ice cream desserts for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prioritized drink requests while managing interruptions.
- Serving hundreds of customers on a daily basis
Cafe Worker
Ninebar + Kitchen
Coorparoo, Qld
11.2020 - 02.2022
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Educated coworkers and customers about new products.
- Upsold specialty items with beverages, increasing store sales.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Bachelor of Occupational Therapy - Allied Health
Australian Catholic University
Banyo, Qld 11.2026
High School Diploma -
Loreto College Coorparoo
Coorparoo 11.2021
Skills
- High-Volume Dining
- Order Accuracy and Delivery
- Dining Room Cleaning and Upkeep
- Team Player
- Warm and Friendly
- Customer Service and Rapport
- Cool Under Pressure
- Specials Promotion and Upselling
- Guest Satisfaction
- Transactions and Cash Handling
- Critical Thinking
- Reliability and strong work ethic
Certification
- Responsible Service of Alcohol (RSA)
- COVID-Safe TAFE Training Certificate
Timeline
Restaurant Waitress
McGuires Colsmlie Hotel
03.2022 - Current
Babysitter
Catriona Smith
01.2022 - Current
Cafe Worker
Ninebar + Kitchen
11.2020 - 02.2022
Fast Food Worker
McDonald's Salisbury
06.2019 - 03.2022
Bachelor of Occupational Therapy - Allied Health
Australian Catholic University
High School Diploma -
Loreto College Coorparoo
- Responsible Service of Alcohol (RSA)
- COVID-Safe TAFE Training Certificate
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