Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Floyd

Gold Coast,QLD

Summary

I am a dedicated and experienced worker who has exceptional customer service, resolving complex issues, and maintaining strong relationships with clients. Some of my skills are being a quick Learner, Internet Savvy, Attention to detail and can effectively communicate with customers from diverse backgrounds. I have the ability to remain calm under pressure, empathize with customers, and work collaboratively with colleagues which makes me a valuable asset to any customer service team. I have a positive attitude towards everything and all I want to achieve in life is to make my customers comfortable and satisfied.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Baskin-Robbins
Forrest Lake, QLD
04.2020 - 10.2020
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Counted and balanced cashier drawers.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers promptly and responded to questions.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Completed day-to-day duties accurately and efficiently.

Catering Staff

Bellisimo mobile wood-fire pizza
Erskine Park, NSW
12.2018 - 12.2019
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Understood and followed oral and written directions.
  • Assisted in seating guests at tables or booths.
  • Greeted customers and provided menus.
  • Presented food and beverages to guests at tables.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Ensured all dishes were prepared according to recipe standards.
  • Provided excellent customer service to ensure repeat customers.
  • Set up banquet rooms for special events including weddings, parties, business meetings.
  • Trained new employees to perform duties.

Transfer Crew

Mortuary Support Services
Bella Vista, NSW
12.2017 - 10.2018
  • Assisted with preparation of bodies for burial or cremation, including washing, embalming, dressing and casketing.
  • Completed legal documentation and signed death certificates.
  • Removed deceased from place of death and transported to funeral home.
  • Ensured that all necessary forms were completed accurately before releasing a body for burial or cremation.
  • Communicated with funeral attendees to provide information and facilitate organized services.
  • Transported urns containing ashes of deceased individuals to specified locations upon request.
  • Accompanied family members during viewings of deceased loved ones.
  • Maintained inventory of supplies used in funeral services.
  • Transported deceased bodies from place of death to mortuary facility.

Education

Blacktown Girls High School
Blacktown, NSW
01-2018

Skills

  • Excellent Customer Service Skills
  • Well versed in working with computer
  • Internet Savvy
  • Experience using Pos (point of sale) systems
  • Barista skills
  • Sound knowledge of WHS policies and procedures
  • Quick Learner and great analytical skills
  • Attention to detail
  • Stress Tolerance

Timeline

Customer Service Representative

Baskin-Robbins
04.2020 - 10.2020

Catering Staff

Bellisimo mobile wood-fire pizza
12.2018 - 12.2019

Transfer Crew

Mortuary Support Services
12.2017 - 10.2018

Blacktown Girls High School

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Gabrielle Floyd