Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Gabrielle Green

Mascot,New South Wales

Summary

Driven by a results-focused approach, I leveraged my expertise in process improvement and team leadership at TileCloud to enhance operational efficiency and foster a collaborative environment. My tenure is marked by strategic workflow enhancements and a commitment to continuous improvement, significantly elevating customer satisfaction and team performance.

I possess strong communication and interpersonal skills with demonstrated ability to manage competing priorities,meet deadlines and proactively problem solve.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Order Experience Coordinator

TileCloud
03.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Gathered and organized materials to support operations.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Trained team members on all steps of fulfilment from placing order to shipping.

Customer Service Team Lead

TileCloud
02.2021 - 03.2024


  • Coached new team members on service techniques and was a mentor in navigating difficult situations and conversations.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving relationships.
  • Streamlined processes for faster issue resolution.
  • Took cash and credit card payments via phone, in person, and through email.
  • Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
  • Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.

Shift Supervisor

Funlab
12.2015 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Education

High School Diploma -

Kingscliff High School
Kingscliff, NSW
11.2015

Skills

  • Customer Service
  • Work Planning and Prioritization
  • Relationship Building
  • Schedule Coordination
  • Presenting Ideas and Plans
  • Process Improvement
  • Data entry Database Management
  • Team Leadership

Certification

First Aid and CPR

Affiliations

  • Anastasia Greer - Head Of Supply Chain TileCloud (formerly)
  • Casey Russell - Sales Manager TileCloud (formerly)

Timeline

Order Experience Coordinator

TileCloud
03.2024 - Current

Customer Service Team Lead

TileCloud
02.2021 - 03.2024

Shift Supervisor

Funlab
12.2015 - 08.2022

High School Diploma -

Kingscliff High School

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Gabrielle Green