Gabrielle Hyde
Gold Coast
Summary
Dynamic and adaptive professional with proven expertise in coffee preparation and exceptional customer service, honed at Burleigh Heads Mowbray Park SLSC. Demonstrates strong time management and interpersonal skills, ensuring high levels of customer satisfaction and loyalty. Excelled in fast-paced environments, significantly enhancing team efficiency and workspace organization.
Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in the required role.
Overview
8
8
years of professional experience
Work History
Barista, Bartender
Burleigh Heads Mowbray Park SLSC
01.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista, Front of House
West Burleigh Bakery
04.2019 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Front of House Employee
Cold Rock Ice Creamery
11.2018 - 04.2019
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Kitchen Hand
Betty's Burgers & Concrete
10.2016 - 11.2018
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Education
Certificate II - Tourism
Career Training Institute of Australia
Broadbeach, QLD08-2019
Certificate III - Hospitality
Aurora Training Institution
Robina, QLD06-2018
RSA - Responsible Service of Alcohol
Aurora Training Institute
Robina, QLD06-2018
High School Diploma -
Merrimac State High School
Broadbeach, QLD11-2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
- Safe food handling
- Coffee expertise
- Adaptive and creative
Timeline
Barista, Bartender
Burleigh Heads Mowbray Park SLSC
01.2021 - Current
Barista, Front of House
West Burleigh Bakery
04.2019 - 01.2021
Front of House Employee
Cold Rock Ice Creamery
11.2018 - 04.2019
Kitchen Hand
Betty's Burgers & Concrete
10.2016 - 11.2018
Certificate II - Tourism
Career Training Institute of Australia
Certificate III - Hospitality
Aurora Training Institution
RSA - Responsible Service of Alcohol
Aurora Training Institute
High School Diploma -
Merrimac State High School
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