Gabrielle McDonlad

• Highly effective verbal and non-verbal communication skills.
• Highly effective listening and decision making skills.
• Excellent time management and prioritizing skills.
• Conducted room searches to locate prohibited substances/items and removal according to health and safety regulations by following policy's and procedure's.
• Respond to clients requests in a professional and polite manner.
• Effectively and efficiently perform high physical demands in an orderly meeting time frames accordingly.
• Direct other co-workers with directions, while demonstration highly developed skills practicing following polices and procedures.
• Placed orders for housekeeping supplies and guest toiletries.
• Consistently maintain a high stranded of accommodations and facility's presentation.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Assigned housekeeping staff to specific shifts and

room blocks based on abilities and daily requirements.

• Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
• Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
• Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
• Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
• Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
• Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
• Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

• Greeted clients warmly upon arrival and provided friendly and warm presence throughout their retreat programme experience.
• Maintained a clean and welcoming environment, ensuring the comfort of clients throughout their visit.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Build positive relationships with the clients throughout their stay, assisting their needs are met in a professional manner.
• Direct clients queries by actively listening, responding accordingly with the abilities to negotiate to defuse any situation.
• Cater for individual's who are detoxing off drugs or alcohol, by providing specialized care.
• Consistently practice devolved skills actively reading peoples body language and the environment to prevent clients from escalating while they are at their most vulnerable mental state.
• Ensure all clients are safe mentally and physically at all times with every interaction with them.
• Always mantain a positive attutude

• Collect and file all personal information including the mental health program clients purchase.
• Plan the schedules each client receives daily incorporating counselling and phycology sessions, Naturopath sessions, Doctor sessions, physical activities and the group program seminars.
• Ensure upon clients arrival the daily schedule runs smoothly to maintain the improvement of each individual's mental health at their most vulnerable.
• Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
• Championed company values in all interactions, fostering a culture of collaboration, respect, and accountability among team members.
• Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
• Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
• Enhanced team productivity by effectively prioritizing tasks and delegating responsibilities.
• Ensured timely completion of projects by closely monitoring progress and adjusting schedules as necessary.
• Met tight deadlines under pressure, adapting quickly to changes in priorities or last-minute requests from directors.
• Balanced competing demands with grace, employing strong multitasking abilities while remaining focused on delivering exceptional results.
• Improved appointment management with meticulous attention to detail and proactive communication.
• Managed sensitive information discreetly while ensuring accurate record-keeping practices were maintained throughout the department.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.