Gabrielle Morgan
Shellharbour,NSW
Summary
Seasoned Operations Manager and talented leader with close to 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Regional Operations Manager
Aspire OSHC
Far South Coast And Regional NSW
01.2024 - Current
- Looking after a portfolio of twelve sites in Far South Coast of NSW and Regional NSW
- Exceptional business development with a keen eye for efficiency and maximising productivity
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analysed and reported on key performance metrics to senior management.
- Identified and resolved unauthorised, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Working collaboratively with the Department of Education to ensure the safety and wellbeing of children while also protecting the company’s needs.
2IC Manager/Receptionist Administrator
Little Zaks Academy
Shellharbour
01.2023 - 01.2024
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Streamlined communication with parents by establishing effective channels for updates, concerns, and feedback.
- Ensured compliance with state regulations by maintaining thorough records of staff qualifications, classroom ratios, and safety protocols.
- Established clear expectations for staff behavior while fostering a supportive work environment conducive to open communication between colleagues.
- Fostered positive relationships with families to support children''s growth and development at home and in the educational setting.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Room Leader
Little Zaks Academy
Shellharbour
02.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Room Leader
Imagine Early Learning and Childcare
Nowra, NSW
10.2020 - 02.2022
Education
Diploma Of Early Childhood And Care - Early Childhood Care And Education
Australian College of Teacher Aides And Childcare
Certificate III - Early Childhood Education
Tafe NSW
Shellharbour02.2019
Skills
- Problem Resolution
- Strategic Planning
- Team Leadership
- Training and Development
- Performance Evaluations
- Team Player
- Customer Relations
- Administrative Skills
- Interpersonal Skills
- Customer-Oriented
- Inventory Control
Timeline
Regional Operations Manager
Aspire OSHC
01.2024 - Current
2IC Manager/Receptionist Administrator
Little Zaks Academy
01.2023 - 01.2024
Room Leader
Little Zaks Academy
02.2022 - 01.2023
Room Leader
Imagine Early Learning and Childcare
10.2020 - 02.2022
Diploma Of Early Childhood And Care - Early Childhood Care And Education
Australian College of Teacher Aides And Childcare
Certificate III - Early Childhood Education
Tafe NSW