Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Morrison

Mullumbimby,NSW

Summary

Dependable team player with effective communication and organisation skills. Hardworking and passionate. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency.

Overview

15
15
years of professional experience

Work History

Service Excellence

Hope In Health
07.2022 - Current
  • Direct day-to-day administrative and operational functions for 4-bed facility, providing guidance and leadership to employees.
  • Manage rostering
  • Create daily program, liaising with internal and external staff.
  • Manage maintenance issues
  • Provide support for all staff
  • Collaborate with facilitators to ensure smooth running of the program
  • Assist with staff recruitment, onboarding and training.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Schedule meetings for themanagement team and book rooms.
  • Identified and resolve unsafe or ineffective practices.
  • Draft, internal policies to support staff in their daily activities.
  • Coordinated the meal experience, this included setting up wholesale accounts and working closely with the head chef.

Administrative Manager

Hemp
02.2019 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Trained employees to achieve consistency and performance
  • Established and developed strong administrative procedures
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
  • Assigned tasks and directed team as needed
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained aprofessional demeanor by staying calm when addressing unhappy or angry customers
  • Reduced waste and ensured our team used sustainable practices throughout the business
  • Maintained and processed invoices, deposits, and money
  • Nutrition
  • Completed weekly payroll for 10 employees

Coach

Glowing With Health, Holistic Health
07.2013 - 01.2019
  • This was my own business
  • Promoted health and wellbeing to 1-1 clients and groups
  • Continually improved knowledge, skills and performance based on feedback
  • Partnered with agencies and organizations driving improvements in community health
  • Prepared presentations on health, ran workshops and cooking classes
  • Taught health education classes
  • Developed programs on online platforms
  • Maintained mailing lists and subscriptions to facilitate program functions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Developed my own product which was sold in stores around Australia.

Registered Nurse

Various Hospitals
02.2009 - 10.2017
  • Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals
  • Participated in nursing simulation activities, evidence- based practice project implementation and competency development to further nursing education
  • Assisted surgeons in Orthopedic, Opthalmic, General,
  • Obstetric, Spinal, Vascular Dental and other specialties
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit
  • Monitored patient reactions to drugs and carefully documented findings
  • Updated patient charts with data such as medications to keep records current and support accurate treatments
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
  • Organized and managed care of patients undergoing various therapies and procedures
  • Teamed on trauma and emergency interventions
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing
  • Kept count of all surgical instruments and sponges used during operations and procedures.

Education

Holistic Health Coach - Nutrition

Institute For Integrative
Online
07.2013

Advanced Diploma - Adult Nursing

Bournemouth University
Bournemouth, England
09.2008

Skills

  • Administration
  • Payroll Control
  • Payment Reconciliation
  • Customer Care
  • Data Entry
  • Self-Motivated
  • Issue and Complaint Resolution
  • Courteous with a Strong Service Mindset
  • Customer Data Confidentiality
  • Upbeat and Positive Personality

Timeline

Service Excellence

Hope In Health
07.2022 - Current

Administrative Manager

Hemp
02.2019 - 07.2021

Coach

Glowing With Health, Holistic Health
07.2013 - 01.2019

Registered Nurse

Various Hospitals
02.2009 - 10.2017

Holistic Health Coach - Nutrition

Institute For Integrative

Advanced Diploma - Adult Nursing

Bournemouth University

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Gabrielle Morrison