Gabrielle Owens

Hospitality Catering Services/Assistant in Service Support.

• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
• Assisted residents with daily living tasks, promoting independence and dignity.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
• Enhanced residents'' quality of life by providing compassionate and attentive care.
• Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Monitored and assisted residents through individual service plans.

• Researched new ideas for programs and activities, taking into consideration participants' suggestions.
• Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
• Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
• Met with staff and department managers to maintain currency on volunteer opportunities within each department.

• Used POS system to process sales, returns, online orders and gift card activations.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
• Increased sales by offering advice on purchases and promoting additional products.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Supported loss prevention goals by monitoring shopper behavior.

• Implemented loading dock process and productivity improvements.
• Implemented policies and standard operating procedures for continuous improvement.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Oversaw loading and unloading of packages in warehouse.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Kept accurate and detailed records of personnel progress and productivity.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

• Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic cafe while maintaining calm, professional demeanor.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.