Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gabrielle Posilovic

Summary

Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Petstock
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Completing stocktakes in order to maintain stock levels and minimise stock loss.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Manager/ Third in Charge/ Sales Associate /Puppy School Trainer/ Groomer

Petstock Geelong Group
01.2016 - Current
  • Animal Husbandry.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Scheduling of Grooming appointments/Puppy School classes making sure to coordinate with clients.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies. Including handling of Backorders and Transfers of stock for customers in order to increase customer satisfaction.
  • Participated in stocktakes and store audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs. Including company owned products.
  • Communication with Brand Representatives about products and coordinating of product training for staff.
  • Completion of store orders within time restraints.

Kitchen Hand

Picket Fence
01.2018 - 07.2018
  • Cash handling
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.

Waitress

Murphys
01.2018 - 04.2018
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Education

Completed Year 12 -

Nth Geelong Secondary College
Geelong, VIC
2014

School Based Apprenticeship - Companion Animal Services

The Gordon
Geelong, VIC
2013

Skills

  • An eye for detail
  • Good time management skills
  • Good communication skills allowing the ability to deal with customers effectively
  • A reliable, loyal and an empathetic person
  • Cash handling skills
  • Communicate well with others and work well in a team or individually
  • General Cleaning
  • Task Delegation
  • Staff Management
  • Inventory Control
  • Visual Merchandising

Certification

Victorian Manual Driver’s Licence

Australian Forklift Licence

First Aid Certificate

References

Tom Rigoni, Store Manager Petstock Torquay 0423 248 947

Mitchell Knight, Former Head Chef/ Owner at Picket Fence, 0421 855 105


Timeline

Assistant Manager

Petstock
06.2023 - Current

Kitchen Hand

Picket Fence
01.2018 - 07.2018

Waitress

Murphys
01.2018 - 04.2018

Assistant Manager/ Third in Charge/ Sales Associate /Puppy School Trainer/ Groomer

Petstock Geelong Group
01.2016 - Current

Completed Year 12 -

Nth Geelong Secondary College

School Based Apprenticeship - Companion Animal Services

The Gordon

Similar Profiles

CREATE PROFILE
Gabrielle Posilovic