GABRIELLA BIANCA ROTUNNO
Tallai,Australia
Summary
A highly qualified and dedicated Beauty Therapist with 19 years of experience in the spa industry. Proven ability to deliver exceptional, high-quality service and manage spa operations effectively. Expertise includes advanced skin treatments, client relationship management, staff training, and driving retail sales growth. Seeking to leverage a creative and flexible approach in a leadership or senior therapy role serving a high-end clientele.
Beauty professional with proven track record in delivering top-notch client care and management. Possesses strong focus on team collaboration and achieving results. Highly skilled in skincare treatments and client relationship management, adaptable to changing needs and environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
House Keeper
Sparkle Fairy Cleaning Services
01.2025 - 05.2025
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Salon Manager
Inner Peace Nobby Beach
03.2022 - 02.2023
- Oversaw all day-to-day operations, including opening, closing, and managing end-of-day takings.
- Supervised and motivated staff, met daily budgets, and managed weekly tasks.
- Performed a range of beauty services, including Microdermabrasion and Medical Skin Peels.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
Spa Manager
Golden Door Health Retreat
03.2020 - 10.2022
- Managed daily spa operations, including recruiting, training, and managing staff rosters and payroll.
- Conducted regular stocktakes and ordering to maintain product and quality control.
- Revamped and restyled 17 beauty treatment and massage rooms.
- Provided a range of high-quality spa and beauty treatments, promoting health and well-being.
- Contributed to continued growth in retail sales through best practices in retail operations.
Beauty Therapist
Alive Clinics
06.2018 - 02.2020
- Consulted with clients for cosmetic surgery and worked alongside surgeons, naturopaths, and nurses.
- Performed laser skin rejuvenation, hair removal, acne, anti-aging, and microdermabrasion treatments.
- Trained in Skin O2 medical make-up and medical skincare.
Manager/Beauty Therapist
Body & Soul Wellness Clinic
06.2016 - 03.2018
- Managed all day-to-day operations of the spa, including staff recruitment, training, and rostering.
- Performed IPL skin rejuvenation, hair removal, and all Pevonia facial and body treatments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Monitored current trends to understand fashions and better serve customer needs.
- Maintained strict hygiene standards within the salon, ensuring a clean and safe environment for both clients and staff members.
- Streamlined appointment scheduling processes for better time management and increased efficiency.
- Handled customer complaints and concerns professionally and swiftly, ensuring satisfactory resolution and maintaining overall client satisfaction levels.
- Established strong relationships with suppliers for access to exclusive product lines, elevating the quality of services offered at the salon.
Spa Manager
Palazzo Versace Spa
01.2010 - 01.2016
- Managed all day-to-day operations, including opening, closing, and reception duties.
- Recruited and trained all staff, and developed pamper packages.
- Performed a variety of Pevonia high-performance facial and body treatments and conducted various massage types.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Coordinated special events, attracting new clients and boosting overall sales.
Education
Diploma - Beauty Therapy
Gold Coast Institute Of Tafe
Gold Coast, QLD01.1997
Skills
- Management & Leadership: Spa Operations, Staff Motivation, Recruitment & Training, Roster & Payroll Management, Inventory Control
- Beauty & Clinical Treatments: IPL (Hair Removal & Skin Rejuvenation), Microdermabrasion, Facials (Pevonia, Aveda, Babor, etc), Waxing & Tinting, Massages (Relaxation, Deep Tissue, Hawaiian, Sabai Stone)
- Business Development: Client Relationship Building, Re-booking & Upselling, Development of Pamper Packages
- Multitasking proficiency
- Team leadership qualities
- Advanced facial treatments
- Sales and upselling aptitude
- Staff training and development
- Chemical peel experience
- Expert massage techniques
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certificate in Aveda, Pevonia, Babor, Skin Medica, Skin O2, Skin Cuticle and Phyts
- IPL Certificate, Acne, Antiaging and Hair Removal
Timeline
House Keeper
Sparkle Fairy Cleaning Services
01.2025 - 05.2025
Salon Manager
Inner Peace Nobby Beach
03.2022 - 02.2023
Spa Manager
Golden Door Health Retreat
03.2020 - 10.2022
Beauty Therapist
Alive Clinics
06.2018 - 02.2020
Manager/Beauty Therapist
Body & Soul Wellness Clinic
06.2016 - 03.2018
Spa Manager
Palazzo Versace Spa
01.2010 - 01.2016
Diploma - Beauty Therapy
Gold Coast Institute Of Tafe
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