Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gabrielle Skellams

Canberra,Australia

Summary

With over 7 year's experience as a customer service professional and 3 years' experience in administrative support, I bring a history of supporting executives, coordinatating complex tasks, and driving operational efficiency. I have a proven ability to handle confidential information and manage executive schedules effectively. I am adapted to fast-paced team dynamics, and excel in managing high-stress scenarios and ensuring seamless business operations through effective organisation and priorisation.

Overview

9
9
years of professional experience

Work History

Office Manager

Allygroup
04.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, handling orders, requisitions, stocking and receiving shipments as necessary.
  • Successfully managed multiple projects simultaneously by prioritising tasks according to urgency, resource availability, and alignment with organisational goals.
  • Coordinated with external IT provider for IT requests and upgrades to office technology, enhancing overall efficiency and data security.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw personal and professional calendars for CEO and Chairman and coordinated meetings and appointments.
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation for both internal and external stakeholders.
  • Enhanced productivity with meticulous organisation of documents and files for easy access and retrieval.
  • Organised logistics, meeting agendas and briefing papers for executive meetings and took detailed notes for later distribution to key members.
  • Led onboarding and training of new hires to fulfill business requirements.
  • Completed monthly reconciliation of petty cash and payment approvals.
  • Updated Human Resources files, maintaining data accuracy and assisted with system changes.
  • Processed employee termination paperwork and conducted exit interviews at the direction of Director - Operations.
  • Tracked various statistics and kept detailed records to support Operations.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Personal Assistant / Operations Support Officer

Allygroup
09.2023 - 04.2024
  • Organised personal and professional calendars for CEO and Chairman, setting reminders for meetings and events as required.
  • Monitored deadlines for staff-assigned tasks on behalf of the CEO and Chairman.
  • Ran errands to streamline daily tasks, allowing the CEO to focus on priority duties.
  • Coordinated travel arrangements, including flights, transportation and accommodation for both domestic and international trips.
  • Coordinated and facilitated company events, encompassing both internal and external engagements.
  • Managed filing systems for records, correspondence, and documents, ensuring organisation and accessibility.
  • Handled kitchen, stationary and equipment orders to maintain optimal inventory levels.
  • Supported the executive team by preparing reports and presentations as required.
  • Assisted in special projects by conducting research, organising data, and summarising findings as required.

Executive Assistant to CEO

Allygroup
08.2022 - 09.2023
  • Efficiently managed and coordinated the CEO's calendar, scheduling meetings, appointments, and events, ensuring to prioritise based on importance and urgency.
  • Executed various administrative tasks, including travel arrangements (domestic and international).
  • Prepared meeting agendas, materials, and presentations, distributing to attendees ahead of time.
  • Attended meetings, took detailed minutes, and followed up on action items to ensure timely completion.
  • Monitored deadlines and followed up on pending tasks to maintain a high level of productivity.
  • Assisted with project coordination, tracking milestones, and communicating updates to relevant team members.
  • Successfully organised and executed various company events, adeptly handling logistics and participant involvement.
  • Provided technical support to the CEO and Chairman for various devices and applications.
  • Organised and maintained electronic and physical files, ensuring easy retrieval and secure storage.
  • Managed incoming calls and correspondence, directing inquiries to the appropriate parties.
  • Handled confidential and sensitive information with discretion and tact.
  • Organised and coordinated conferences and monthly meetings.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.

Resourcing Administrative Assistant

Allygroup
06.2022 - 08.2022
  • Proficiently managed and monitored secondee time sheets, ensuring accurate recording of hours worked and timely submission for payroll processing
  • Answered and directed incoming calls, emails, and correspondence to the appropriate parties
  • Greeted and assisted visitors, clients, and employees in a courteous and professional manner
  • Created, formatted, and proofread documents, presentations, and reports, ensuring consistency in formatting and branding across various materials
  • Maintained a well-organised office environment by managing supplies, equipment, and facilities
  • Provided general administrative assistance to team members and senior leadership
  • Troubleshot minor technical issues and provide support to colleagues when needed

Administrative Service Officer

Access Canberra Contact Centre
09.2021 - 06.2022
  • Answered the phones politely and promptly using Cisco Finesse and Webex, engaging with, and educating customers, providing accurate and relevant information in a clear and timely manner
  • Engaged positively with internal and external stakeholders while providing professional and polite support for inquiries and service needs
  • Navigated multiple computer systems (including accurate data entry) and knowledge bases to support processes
  • Maintained high productivity by processing credit, debit, and client account payments for customers
  • Exercised attention to detail, complying with internal procedures and guidelines as well as government legislation and policies

Floor Team Leader

Build-A-Bear Workshop
08.2020 - 09.2021
  • Engaged positively with internal and external stakeholders while providing professional and polite support for sales and service needs
  • Responsible for opening and closing the store - including cash balance, stock levels and store appearance
  • Completed stock takes and managing stock intake through deliveries to minimize loss prevention
  • Trained, supervised, and motivated a team to provide knowledgeable and fast service to every guest
  • Created attractive product displays to enhance customer experiences and boost sales, including rearranging visuals to display new promotions
  • Worked to achieve store KPI's and weekly budget while understanding customer OSATs
  • Processed efficient and accurate cash, credit, debit and gift card payments using POS system

Host Member

Hoyts Cinemas
06.2018 - 06.2021
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Maintained high productivity by processing cash, credit, debit, and voucher payments for customers
  • Assisted upper management with daily operations to meet standards of service and quality
  • Conducted employee evaluations and reviews
  • Trained workers in food preparation, money handling and delegating roles to facilitate store operations
  • Answered phones politely and promptly, answering questions and accurately fixing issues
  • Maintained a safe work environment through adhering to WHS standing or work practices and business policies and procedures

Crew Trainer

McDonald's
04.2016 - 09.2018
  • Trained and mentored new team members including hosting all onboarding and professional development
  • Monitored business levels and rush periods, realigning team positions to provide optimal coverage for customer demand
  • Provided a high level of customer service including engaging in conflict resolution of issues with customers
  • Processed efficient and accurate cash, credit and debit payments using POS system
  • Trained new staff in cash register operation, stock procedures and customer service
  • Drove sales and add-on purchases (up-sells) by promoting specific item options to customers
  • Kept stations stocked and organised to maximise operations

Education

Year 12 Certificate -

Gungahlin College
12.2019

Certificate II - Retail

Skills Canberra
08.2018

Skills

  • Attention to detail
  • Critical thinking and problem solving
  • Effective time management
  • Ability to multi-task
  • Scheduling and calendar management
  • Senior leadership support

References

  • Jillian Dolby - Internal Financial Controller, Allygroup

     P: 0404 887 297


  • Patricia Ryan - Team Leader, Access Canberra Contact Centre

     P: 0423 042 163


  • Carlie Hunt - Team Leader, Access Canberra Contact Centre

     P: 0402 489 737


  • Abigail Hurditch - Chief Workshop Manager at Build-A-Bear Workshop Belconnen

     P: 0481 270 986

Timeline

Office Manager

Allygroup
04.2024 - Current

Personal Assistant / Operations Support Officer

Allygroup
09.2023 - 04.2024

Executive Assistant to CEO

Allygroup
08.2022 - 09.2023

Resourcing Administrative Assistant

Allygroup
06.2022 - 08.2022

Administrative Service Officer

Access Canberra Contact Centre
09.2021 - 06.2022

Floor Team Leader

Build-A-Bear Workshop
08.2020 - 09.2021

Host Member

Hoyts Cinemas
06.2018 - 06.2021

Crew Trainer

McDonald's
04.2016 - 09.2018

Certificate II - Retail

Skills Canberra

Year 12 Certificate -

Gungahlin College

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Gabrielle Skellams