Gabrielle Stuer
Mordialloc,Victoria
Summary
Professional manager with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
15
15
years of professional experience
Work History
Metro Duty Manager and Hospital Information Coordinator
Ambulance Victoria
09.2021 - Current
- Provide timely reporting of operational issues, compile reports for management, and support Communications Centre operations.
- Identify audit issues, ensure compliance with policies on staff welfare, and implement procedural improvements.
- Coordinate major operational events, including SHERP, to enhance AV response and public engagement.
- Promote a safe work environment by identifying hazards, ensuring compliance, and fostering a culture of safety.
- Supervise and support AV and Triple 000 Victoria staff, optimise resource deployment and manage coordination between metro and regional areas.
- Monitor and facilitate timely patient handovers between AV and Emergency Departments.
- Follow procedures for handling hospital system (HS) delays.
- Maintain strong, effective relationships with hospital staff.
- Record all communications, plans, and outcomes in the Comms eLog.
Windsor Team Manager
Ambulance Victoria
07.2019 - Current
- Upward relieve in the Port Phillip and MATS Senior Team Manager role
- Manage Windsor team and branch activities, allocate resources, oversee reports and investigations, provide primary clinical care, manage budgets, and lead emergency response efforts.
- Identify service risks, enhance patient care, share feedback, provide in-field coaching, ensure professional development, and monitor clinical performance.
- Foster a safe work environment, address potential hazards, ensure compliance, support staff wellbeing, and lead mental health initiatives.
- Supervise and mentor staff, promote clinical excellence, provide coaching and feedback, support team development, and encourage initiative.
Acting Senior Team Manager
Ambulance Victoria
11.2017 - Current
- Lead frontline teams, analyse performance risks, develop improvement strategies, manage resources, respond to critical incidents, conduct investigations, and oversee budget management.
- Address patient safety concerns, drive quality improvements, mentor team members, ensure professional competence, and monitor clinical effectiveness.
- Represent AV at events, build and maintain relationships with stakeholders, and manage health service partnerships to enhance AV performance.
- Foster a safe work environment, promote safety culture, manage team wellbeing, address mental health concerns, and ensure compliance with workplace policies.
- Support and mentor staff, promote clinical excellence, encourage professional growth, enhance team collaboration, provide performance feedback, and ensure compliance with regulations.
Communications Support Paramedic and Trainer
Ambulance Victoria
11.2017 - Current
- Monitor ambulance dispatch efficiency, identify and report response inefficiencies, and coordinate Metro and Rural resources as needed.
- Recommend alternative response options, identify media-sensitive events, escalate dispatch issues, and support demand management strategies.
- Build effective relationships within Operational Communications and the broader organisation.
- Ensure compliance with safe work practices, proactively address hazards, promote a safety culture, and support staff wellbeing.
- Manage staff welfare, equipment, and vehicle concerns.
Hospital Liaison Area Manager
Ambulance Victoria
11.2022 - 01.2023
- Provide leadership to the operational workforce to ensure the efficient and consistently high standard of delivery of ambulance services to the community in accordance with AV’s procedures
- Management of AV and emergency department interface for the Metro region
- Manage, support and develop hospital liaison role
COVID-19 Duty Manager and Trainer
Ambulance Victoria
04.2020 - 12.2022
- Develop the COVID-19 Duty Manager role in conjunction with the Emergency Management Unit
- Proactively manage staff welfare and incidents in accordance with COVID-10 Health Incident Action Plan
Referral Service Triage Practitioner and Trainer
Ambulance Victoria
08.2015 - 06.2021
- Actively contribute to the development and implementation of revised training manual
- Assisting in the implementation and education of Field Referral at an operational level
- Contribution to the referral database of alternate health providers benefiting patient outcomes
casual Sessional Academic
Victoria University
07.2015 - 02.2020
- Lecture
- Practical session facilitation
Clinical Instructor
Ambulance Victoria
05.2017 - 07.2019
- Facilitating GAP pre-panel study and practical sessions
- Case sheet review and reporting, focusing on clinical KPI’s
- Provide education, supervise and manage the performance and development of GAPs through the graduate program
- Encouraging branch engagement with regular correspondence of cases of interest and creating a clinical education hub
Advanced Life Support Paramedic
Ambulance Victoria
05.2010 - 07.2019
- Deputy Health and Safety Representative, February 2015 – July 2019
- Developed alternate service provider document for operational crews in the Port Phillip area to enhance in patient management and outcome
Education
Graduate Diploma - Emergency Health
Monash University
01-2016
Bachelor of Health Science - Paramedicine
Victoria University
01-2011
Professional Registration
APHRA PAR0002216020
Working with Children Check 1695683A-01
Timeline
Hospital Liaison Area Manager
Ambulance Victoria
11.2022 - 01.2023
Metro Duty Manager and Hospital Information Coordinator
Ambulance Victoria
09.2021 - Current
COVID-19 Duty Manager and Trainer
Ambulance Victoria
04.2020 - 12.2022
Windsor Team Manager
Ambulance Victoria
07.2019 - Current
Acting Senior Team Manager
Ambulance Victoria
11.2017 - Current
Communications Support Paramedic and Trainer
Ambulance Victoria
11.2017 - Current
Clinical Instructor
Ambulance Victoria
05.2017 - 07.2019
Referral Service Triage Practitioner and Trainer
Ambulance Victoria
08.2015 - 06.2021
casual Sessional Academic
Victoria University
07.2015 - 02.2020
Advanced Life Support Paramedic
Ambulance Victoria
05.2010 - 07.2019
Graduate Diploma - Emergency Health
Monash University
Bachelor of Health Science - Paramedicine
Victoria University
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