Gabrielle Taina

• Efficiently operated a pallet rider to select and retrieve products for distribution.

• Leveraged a voice-pick system to accurately receive and process order instructions.

• Organized and prepared designated orders for picking, ensuring efficient workflow.

• Safely stacked items on pallets, maintaining proper load balance and safety standards.

• Expertly wrapped pallets with shrink wrap for secure transport and clear identification.

• Accurately labeled and allocated orders to appropriate lanes for dispatch.

• Proactively identified and reported safety hazards, spills, and other incidents, ensuring timely response by the spill management team.

• Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
• Sanitized makeup tools to avoid spread of infection.
• Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
• Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.

• Selected appropriate materials and makeup applications based on lighting, setting, and occasion.

• Applied a range of makeup techniques, from basic to advanced, depending on client requirements.

• Adapted makeup styles and methods to suit diverse client demographics.

• Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Ability to work effectively with others to achieve common goals.

• Warmly greeted and assisted customers both over the phone and in person, providing exceptional customer service.

•Managed administrative tasks, including correspondence and documentation related to missing products.

• Resolved customer issues swiftly and effectively to prevent dissatisfaction and enhance the customer experience.

• Coordinated with multiple airport departments to address complex situations and ensure smooth operations.

• Addressed inquiries regarding lost property and luggage, delivering timely and accurate information.

• Monitored unattended baggage, ensuring compliance with security protocols and mitigating potential threats.

• Informed customers about Auckland Airport's loyalty program (Strata Club), promoting membership benefits.

• Utilized internal software systems for data entry, efficiently logging and tracking customer inquiries.