Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Traynor

Kareela,NSW

Summary

Proven leader at McDonald's Sylvania, adept in decision-making and customer service, enhanced team performance through effective mentoring and coaching. Excelled in critical thinking and safety management, ensuring seamless operations and superior service standards.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDonald's Sylvania
04.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.

Education

No Degree -

St Patricks College
Sutherland, NSW
09.2023

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Punctual and Reliable
  • Handling Customer Complaints
  • Delegating Work
  • Mentoring and Coaching
  • Flexible Schedule
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Critical Thinking
  • Safety Procedures
  • Safety Management

Timeline

Shift Manager

McDonald's Sylvania
04.2021 - Current

No Degree -

St Patricks College

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Gabrielle Traynor