GABRIELLE WILSON

• Provided tailored support to an individual with a disability, enabling independence and smooth day-to-day management. Building a trusted and supportive working relationship that enhanced independence.

• Maintained structured routines by setting reminders and providing ongoing administrative support.

• Involved in the hiring process of carers and physiotherapists, including researching candidates, arranging interviews, and supporting selection decisions to ensure high-quality in-home support.

• Advocated effectively with healthcare professionals, service providers, and government agencies, ensuring accessibility needs were recognised and met.

• Managed accounts for numerous retail and leisure facilities, ensuring smooth running of business through staff employment/HR.
• Collaborated with different teams to support the efficient running of the company and cater to clients needs.
• Trained and mentored new employees.
• Built and established strong relationships with clients through regular follow-up calls and emails.

• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas and maintaining records.
• Maintained files and filing, keeping sensitive information confidential.
• Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

• Interchanged between a retail position on the shop floor and a waitress/front of house position in the cafe to compensate for day to day demands.
• Assisted with basic food preparations, seated and served guests and maintained and clean and organised work area.
• Managed and resolved customer enquires both in person and over the phone, calling upon different departments to attend to specific customer needs.

• Fostered a warm atmosphere within the restaurant by providing a friendly and sincere service to the guests.
• Managed multiple tasks simultaneously while maintaining high quality standards of service.
• Managed closing duties such as counting money, thoroughly cleaning and replenishing stock.