Summary
Overview
Work History
Skills
Timeline
Generic

Gabrielle Winters

Sydney,NSW

Summary

Relocating to Sydney from Melbourne and seeking a full time position.


Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

16
16
years of professional experience

Work History

Executive Assistant

RetPro
06.2024 - Current
  • RetPro is a part of the MA Financial Group. Scope of the business is Shopping Centre Shopping Scope of the business is Shopping Centre leasing, retail advisory and master planning as well as financial and Property Management. RetPro has assets Australia wide.
  • Provided executive support to the Managing Director, Chief Operating Officer, Leasing Manager & wide Leasing Executive Team.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time for the company.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Supported the Leasing Executive team on projects & presentations.
  • Preparation of leasing documentation, including lease approval forms, letters of offer and variation agreements.
  • Managed & uploaded approval documents via Docusign.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Prepared and edited presentations & proposals on behalf of Managing Director and Executives for both internal meetings and external business needs.
  • Updated spreadsheets and databases to track, analyze, and report on performance and leasing statistics and deals.
  • Trained and confident in use of property management system, Yardi.

Executive Assistant to CEO

Broadband Solutions
06.2022 - 06.2024
  • All duties involved in directly supporting CEO/Founder
  • Accounts Administration for both Broadband Solutions & the Founder's other businesses
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • The Founder of the business is a well known Entrepreneur in Melbourne, with a number of businesses under his hat, along with a large social media platform
  • Dealing with all matters with a high level of discretion & privacy
  • Coordinate all domestic and international travel and accommodation arrangements for the Founder & other Senior colleagues
  • Event planning by making travel arrangements and reserving venues when necessary
  • Largest event was "A Night at The Business Table" with 250 guests for a Charity Dinner, attended by many high level guests and speakers
  • Actively collaborating with senior leadership to develop efficient office & business processes and procedures
  • Calendar management, scheduling and coordinating executive-level meetings, as well as personal events, meetings & travel
  • Performed account reconciliations on a regular basis as required, as well monitoring of debtors lodgings
  • Generated financial statements including balance sheets & monthly reports
  • Proactively and confidently supporting the CEO and family members on personal matters with discretion.

Personal Assistant & Medical Administrator

John Williams Cardiologist
09.2021 - 06.2022
  • Personal Assistant to leading Interventional Cardiologist, my role was to support the Doctor himself as well as our patients & clinical team
  • This role was undertaken as a varied Maternity Leave role
  • Managed high priority and confidential information
  • Coordinated office activities to ensure efficient workflow of daily operations
  • Demonstrated composure and flexibility in stressful situations and regardless of competing priorities
  • Served as first point of contact for partnering hospital staff as well as patients

Clinic Coordinator

St Vincents Private Hospital – Cardiovascular Centre
08.2020 - 09.2021
  • Ensuring a high level of patient experience at all times
  • Training & onboarding of casual staff to ensure team is adhering to strict hospital policies
  • Work alongside Cardiologists, Nurses & other medical staff to ensure the smooth running of operational tasks
  • All administration duties for the department
  • Handled confidential information appropriately according to regulations
  • Ensured efficient workflow through monitoring daily operations such as check-in and check-out processes, appointment scheduling and medical supply inventory management
  • Implemented new protocols for improving efficiency associated with clinic operations
  • Example of this was implementation and transition to a digital reporting system from paper based

Clinic Coordinator

Advanced Skin & Beauty
02.2019 - 09.2020
  • Reason for leaving was due to instability of Covid Pandemic
  • Managed incoming calls from patients regarding their treatment plans or products
  • Provided excellent customer service by responding to inquiries from clients, staff and outside vendors in a timely manner
  • Performed administrative duties including filing documents, ordering supplies, preparing reports and coordinating meetings
  • Monitored patient satisfaction surveys to identify areas of improvement within the clinic

Spa & Health Club Operations Manager

The Langham Hotel Melbourne
02.2009 - 10.2019
  • Chuan Spa & Health Club is a multi level facility within the hotel that includes the hotel guest facilities such as Gym, Swimming Pool, Relaxation Zones and Food & Beverage services
  • Within this role I held responsibility for the management of 30 + colleagues while driving the team towards KPI & Guest Satisfaction targets
  • Developed a talented team, participating in hiring, coaching, and performance management processes
  • Managed the daily operations of both departments to maximize efficiency
  • Monitored customer feedback and implemented changes as needed to enhance service quality
  • Adhering to strict 5 star standards
  • Established operational policies, procedures, standards, and objectives in alignment with the hotels goals
  • Oversaw maintenance of facilities & equipment
  • As well worked along side various departments on site improvement projects
  • Liaised between departments to facilitate smooth workflow across the hotel
  • Performed cost analysis on various projects, as well as weekly revenue reporting to hotel management
  • Coordination of events within the hotel for staff and guests alike
  • Largest being "Yoga for Dignity" which was one of our annual charity events
  • Planned, coordinated, and executed events for small groups and large within the spa & pool deck space

Skills

  • Multitasking Abilities
  • Decision Making
  • Task Delegation
  • Interpersonal Skills
  • Executive Support
  • Relationship Building
  • Process Improvement
  • Administrative support
  • Confident in various systems such as Yardi, Smile, Canva, Concur, Microsoft applications
  • Schedule & calendar planning
  • Travel coordination

Timeline

Executive Assistant

RetPro
06.2024 - Current

Executive Assistant to CEO

Broadband Solutions
06.2022 - 06.2024

Personal Assistant & Medical Administrator

John Williams Cardiologist
09.2021 - 06.2022

Clinic Coordinator

St Vincents Private Hospital – Cardiovascular Centre
08.2020 - 09.2021

Clinic Coordinator

Advanced Skin & Beauty
02.2019 - 09.2020

Spa & Health Club Operations Manager

The Langham Hotel Melbourne
02.2009 - 10.2019

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Gabrielle Winters