Gabrielle Zaccari
Melbourne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate with strong organisational skills eager to secure APS5 Communications Officer position. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Graduate Program
Australian Taxation Office
02.2023 - 02.2024
- successfully completed two work based rotations in different teams.
- supported communication specialist mangers with writing, researching and preparation of materials.
- monitored media coverage and produced reports to analyse impact.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- collaborated with internal and external stakeholders to identify key audiences and create compelling content to be shared and distributed by stakeholders.
- Manged and executed targeted PR outreach to raise awareness of certain legislative topics.
Customer Service Representative
Australian Taxation Office
03.2020 - 01.2023
- Receiving and responding to customer enquiries
- Educating customers and directing them on how to use the website
- Following strict privacy processes and ID checks for customers
- Meeting and achieving KPIs each month
- Working collaboratively in a team environment.
Education
Bachelor of Business - Marketing And Human Resource Management
Swinburne University of Technology
Melbourne, VIC11.2022
Skills
- Teamwork and collaboration
- Customer service
- Relationship building
- Research proficiency
- Client engagement
Accomplishments
- successfully completed the 2023 ATO graduate program and advanced to APS 4 officer.
Timeline
Graduate Program
Australian Taxation Office
02.2023 - 02.2024
Customer Service Representative
Australian Taxation Office
03.2020 - 01.2023
Bachelor of Business - Marketing And Human Resource Management
Swinburne University of Technology
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