Gabrielle Rosetti Baitan
Wandi,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Food and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Shift Supervisor
KFC
Perth, WA
03.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Delivered successful training to employees during tenure, educating on successful work processes and productivity strategies
Social Media Manager
Sissy's Kitchenette
Christchurch, New Zealand
01.2023 - Current
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
Customer Service Team Member
KFC
Perth, WA
10.2021 - 03.2023
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Reduced customer wait times by quickly operating the customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.
Sandwich Artist
SUBWAY®Restaurants
Perth, WA
05.2021 - 05.2022
- Operated manual and electric appliances to peel, slice, and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Crew Member
Hungry Jack's
Perth, WA
11.2019 - 11.2021
- Restocked workstations with supplies and food display cases with new selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise quantities, speed, and packaging standards.
- Suggested complementary items for orders to boost sales.
- Promptly resolved customer complaints, escalating major issues to the supervisor.
Education
Bachelor of Science - Information Technology
New Era University
Philippines 10.2020 - Current
Skills
Staff Management
undefinedAdditional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks
Certification
Oracle Autonomous Database 2021 Specialist
Timeline
Oracle Autonomous Database 2021 Specialist
12-2023
Shift Supervisor
KFC
03.2023 - Current
Social Media Manager
Sissy's Kitchenette
01.2023 - Current
Customer Service Team Member
KFC
10.2021 - 03.2023
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 05.2022
Bachelor of Science - Information Technology
New Era University
10.2020 - Current
North Metropolitan TAFE - Certificate II in Creative Industries
09-2020
Crew Member
Hungry Jack's
11.2019 - 11.2021
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