Gaby Lingard
Brisbane,QLD
Summary
Detail-oriented and communicative multitasker, with proven success at managing priorities with a positive attitude. A self-motivated team player with 5+ years of Operations and Contract Management, with an excellent reputation for problem solving and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Project Specialist - Construction
Endeavour Foundation
01.2024 - Current
- Develop, implement and track project plans and budgets to ensure successful execution.
- Facilitate stakeholder engagement and assist with drafting regular communications for distribution to the required stakeholders.
- Communicate regular project progress to internal stakeholders, customers and their families on a regular basis.
- Co-ordinate all move-in logistics and safe relocation of customers in co-operation with relevant internal teams.
- Assist in ongoing project design requirements; tracking and implementing any required standards, plans or change requests.
- Review SDA building requirements to match community and customer needs.
- Develop business case and communicate the desired outcome with internal and external stakeholders.
- Schedule and facilitate meetings between internal and external stakeholders to discuss deliverables, schedules and conflicts.
- Schedule, plan, lead, and record regular Project Meetings with relevant stakeholders.
- Design, develop, implement, communicate and maintain a scheduling management system supporting projects.
QLD Facilities Officer
Aruma
08.2023 - 12.2023
- Conducted inspections of market properties and coordinated for any required property alterations that to be completed prior to customer move-in date.
- Managed preventative and reactive maintenance across the QLD portfolio to a high standard, ensuring time and budgetary restrictions are met
- Continually developed strong relationships with colleagues, the community, internal and external stakeholders and contractors, to maintain, update and improve the property portfolio
- Updated of property management systems, ensuring timely end to end property issue resolution
- Directed trades and internal staff as required to create efficient and non-disruptive work environments
- Received and managed daily service requests and coordinated required property maintenance
- Undertook routine property inspections for asset data collection, condition assessments, property suitability, property functionality and hazard identification
- Approval of work orders and processing of invoices as required
National Operations Coordinator
Jani-King Facilities Management
01.2021 - 06.2023
- Managed, coordinated and delivered services to national locations within specific timeframes to 180 sites, ensuring budgetary requirements are met
- Built strong relationships and conducted quarterly KPI report meetings with all internal & external stakeholders to ensure prominent levels of communication and satisfaction of services
- Conflict resolution and negotiated mutually beneficial agreements between parties
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Supervised the National Operations team by providing support and guidance to create strong, respectful, and motivated team culture
National Account Support
Jani-King
09.2018 - 01.2021
- First point of contact for all incoming emails and calls, appropriately managing and distributing tasks to relevant teams for quick response and completion timeframes
- Followed through all outstanding jobs to ensure all jobs were completed to the fully completed
- Tracked and managed completed service reports for relevant organised jobs
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Certificate III in Business Admin -
TAFE
Brisbane, Queensland2019
Skills
- Strong verbal and written communicator
- Team Collaborator
- Strategic planner
- High conflict resolution ability
- Easily learns new tasks
- Advanced Office skills & multiple CRM exposure
- Outgoing & confident personality
Timeline
Project Specialist - Construction
Endeavour Foundation
01.2024 - Current
QLD Facilities Officer
Aruma
08.2023 - 12.2023
National Operations Coordinator
Jani-King Facilities Management
01.2021 - 06.2023
National Account Support
Jani-King
09.2018 - 01.2021
Certificate III in Business Admin -
TAFE
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