Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
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Gadiel Manalo Alemana

Jordan Springs,NSW

Summary

Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waiter

Osso Steaks & Ribs, Penrith
04.2024 - Current
  • Deliver friendly and professional table service, greet guests, present menus and provide knowledgeable recommendations of food and beverage selections in a busy high end steakhouse
  • Assist with opening and closing duties including restocking and section setup
  • Work collaboratively with team members from other waiters to kitchen staff to ensure smooth and timely service during high-pressure hours
  • Monitor 30 tables and attend to 50-100 guests needs throughout their dining experience
  • Work as a Pass coordinator to monitor and bring food to guests at high standards, ensuring steaks are brought in perfect conditions to the correct tables in a timely manner during busy hours
  • Accurately take orders, handle customer queries, requests and manage complaints and feedback to provide high satisfaction and service

Store Manager / Barista

Soul origin, Penrith
01.2021 - Current
  • Manage store operations by monitoring food preparation, presentation and quality, ensuring smooth daily running of the store and maintaining food safety standards
  • Supervising a team of 8 by managing team members from baristas, front-of-house staff and kitchen staff, monitoring the performance of staff and ensuring all staff work cohesively and effectively whilst ensuring all requirements and work are performed to a high standard
  • Manage stock and inventory with a budget of $4000 per week, by ordering stock and supplies, monitoring inventory levels to reduce wastage and conducting stock takes
  • Experience in high level of customer service, satisfaction, handling customer feedback and resolving issues professionally
  • Working in a fast-paced and high-demanding position, serving 300-500 customers per day, while under pressure to ensure all deadlines and time requirements were being met
  • Experience in Barista, making 150-300 coffees a day, having the skills to operate commercial coffee machines, grinders and brewing machines, manage and order stock of coffee beans, milk, syrups and other inventory items

Back-of-house Staff / Cook / Washer

HCafe
06.2020 - 01.2021
  • Complete food preparation such as chopping, portioning and plating to assist cooks during busy service periods
  • Complete washing to maintain cleanliness and hygiene of all kitchen equipment, utensils and dishware using dishwashing systems
  • Worked efficiently with team collaboration , communication to ensure effective work flow for timely service of food.
  • Ensuring kitchen areas remain clean, organised and compliant with health and safety regulations

Cook

Mcdonalds
01.2019 - 01.2020
  • Prepare and cook food items to Mcdonald’s quality and safety standards under fast-pace and high-demanding conditions
  • Operate kitchen equipment effectively such as grills, fryers and toasters
  • Follow and maintain proper food safety standards for food storage, waste reduction and temperature control
  • Work collaboratively with team members to ensure kitchen ran smoothly and ensuring timely service
  • Adapting quickly to changing tasks and priorities in a fast-pace and high pressure environment
  • Maintaining cleanliness and hygiene of kitchen stations in accordance with food safety regulations

Education

Bachelor of Nursing -

University of Technology Sydney
Broadway
06-2027

Graduate with a Higher School Certificate -

Xavier College
Llandilo
10-2023

Skills

  • Leadership and team management
  • Teamwork and collaboration
  • Maintaining high standards of performance
  • Delegation and accountability
  • Conflict resolution
  • Adaptability and resilience
  • Problem solving and quick thinking under pressure
  • Strong multitasking

LANGUAGES

English (Fluent)
Tagalog (Basic)

Certification

  • Certificate in participation in the United Nations Youth Digital Diplomacy Summit, Prue Car Mp, Local Member of Parliament - 14 May 2021

Timeline

Waiter

Osso Steaks & Ribs, Penrith
04.2024 - Current

Store Manager / Barista

Soul origin, Penrith
01.2021 - Current

Back-of-house Staff / Cook / Washer

HCafe
06.2020 - 01.2021

Cook

Mcdonalds
01.2019 - 01.2020

Bachelor of Nursing -

University of Technology Sydney

Graduate with a Higher School Certificate -

Xavier College

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Gadiel Manalo Alemana