Gadiparthi Pavanisri

• Worked as L2 support for Banking, Insurance, shopping, commercial, internal, Applications
• Extensively worked with UNIX /LINUX platform
• Good experience in Job Schedule of AIX
• Knowledge on Shell Scripting
• Worked extensively on Incident, Problem, and Change Management
• Had involved 24X7 and on call support
• Having good knowledge in Remedy ticketing tool
• Analysis and troubleshooting of issues in Production environment and resolve issues
• Having adequate knowledge in Autosys to schedule and monitor jobs
• Able to write JIL (Job information Language) programs according to business requirement
• An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities
• Beginner of AWS, Cloud Computing, DevOps, GCP
• Started as Technical Specialist and promoted as Production Support Engineer Analyst for 1.5 years and worked now as L2, main objective of project is to make corporate people to process customer's orders up to their needs from remote place
• This project is very user friendly for all customers as well as it is beneficial to company in all aspects including economy
• Sending orders and getting feedback from company
• Administration module maintains different security aspects of company
• Super user maintains whole database
• Worked authority to do anything regarding operations like installing new branches, granting different accessing permissions to company people
• Orders are processed through this module.
• Prepared meeting agendas and minutes for distribution and record keeping
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events
• Responded to requests for information on materials to inquiring parties
• Created job files for each project and maintained current data in each file
• Arranged travel and accommodation for team members and project partners
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
• Kept corporate and client information confidential, adhering to data safety measures
• Monitored systems in operation and quickly troubleshot errors
• Documented technical issues and solutions to enable tracking history and maintain accurate logs
• Collaborated with outside departments to implement system-wide improvements

Worked as production support engineering over all 5 years with proper client preferences.

• Over all 4.6 years of experience as Software Engineer
• Worked as L2 Support Engineer Lead for Linux security systems.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
• Analyzed data to coordinate installation of new systems or modification of existing systems
• Provided guidance and mentored less-experienced staff members
• Analyzed proposed technical solutions based on customer requirements