GADRIEL GULEVSKI
Wollongong,NSW
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
SERVICE DELIVERY OFFICER
AUSTRALIAN TAXATION OFFICE
05.2022 - Current
- Completing work within the superannuation space including assessing early release of super applications
- This work utilizes my problem solving skills as well as my extensive customer service skills by providing outstanding customer service and following all relevant processes and procedures to deliver the best and most appropriate outcome for all Involved.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved accounting, service and delivery concerns.
PERSONAL BANKING SPECIALIST
COMMONWEALTH BANK
02.2021 - 06.2022
- Opened new accounts and made changes to existing accounts.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Investigated and resolved account issues by offering applicable options to customers.
- Helped customers prepare documents required to complete transactions and process requests.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
RETENTION SPECIALIST
AHM HEALTH INSURANCE
07.2019 - 10.2020
- Communicating with members to retain their membership within the fund and fulfilling the needs of members who are at risk of cancelling whilst addressing complaints and ensuring product suitability
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
Quality associate
STELLAR ASIA PACIFIC
10.2017 - 07.2019
- Provide insight to improve processes and practices to ensure quality is maintained whilst efficiency is optimized
- Investigate and diagnose quality complaints, track down components and recommend corrective actions
- Conducted thorough root cause analyses for non-conformances, contributing to continuous improvement initiatives.
- Actively participated in cross-functional problem-solving sessions, leveraging expertise in quality principles as well as strong analytical skills.
- Maintained open lines of communication with regulatory agencies, ensuring the organization remained in compliance with all applicable standards and industry regulations.
TEAM LEADER
STELLAR ASIA PACIFIC
08.2016 - 10.2017
- Providing guidance, instruction, direction and leadership to a group of individuals for the purpose of achieving a key result and group of aligned results
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Certificate III - Customer Engagement
01.2017
Year 10 certificate -
01.2010
Skills
- Quality Assurance
- Conflict Resolution
- Organizational Skills
- Effective Time Management
- Problem Solving Abilities
- Data Analysis
Timeline
SERVICE DELIVERY OFFICER
AUSTRALIAN TAXATION OFFICE
05.2022 - Current
PERSONAL BANKING SPECIALIST
COMMONWEALTH BANK
02.2021 - 06.2022
RETENTION SPECIALIST
AHM HEALTH INSURANCE
07.2019 - 10.2020
Quality associate
STELLAR ASIA PACIFIC
10.2017 - 07.2019
TEAM LEADER
STELLAR ASIA PACIFIC
08.2016 - 10.2017
Certificate III - Customer Engagement
Year 10 certificate -
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